Helpdesk Manager (UKSV)
| Dyddiad hysbysebu: | 06 Chwefror 2026 |
|---|---|
| Cyflog: | £37,922 i £41,992 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Chwefror 2026 |
| Lleoliad: | Glasgow |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 445790/1 |
Crynodeb
The role of a UKSV Helpdesk Manager will require collaborative working within UKSV and across the vetting enterprise. You will be the initial point of contact and the voice for UKSV, you will be responsible for assisting our customers and applicants with their vetting queries over a variety of different channels and be our first point of contact for any customer complex queries and 1st tier complaints.
As a Helpdesk Manager, the key requirements of your role will include:
- Managing the day to day work ensuring all Service Level Agreements (SLAs) are met.
- Ensuring early identification of trends and supporting cross departmental initiatives to drive improvements, efficiency and reduce complaints.
- Supporting the SEO and G7 Assistant Head of Delivery Workflow with the design and delivery of a modern customer communication hub, ensuring all contact channel options are explored.
- Creating a culture and processes which achieve the business goals and objectives with regards to customer service and the customer journey.
- Building internal and external stakeholder relationships and maintaining effective communication across the business to encourage best practice sharing.
- Providing line management support to the operational teams including: People Performance Management processes e.g. monthly, bi-annual and annual appraisals, absence management, identifying training requirements and workforce planning.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.