Senior Operations Manager
| Dyddiad hysbysebu: | 06 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Mawrth 2026 |
| Lleoliad: | SE18 4QH |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ISS Facilities Services |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 151859 |
Crynodeb
Senior Operations Manager
Contract: Healthcare
Location: London, SE18 4QH
Hours of work: 37.5
Contract Type: Permanent
We are seeking a highly experienced Senior Operations Manager to oversee the day-to-day delivery of Soft FM services, including portering, linen and waste.
This role ensures all services operate smoothly, consistently and in line with agreed KPIs, SLAs and operational procedures while maintaining full compliance with legislative requirements.
Job Description
We are looking for a confident leader who can build strong relationships, support continuous improvement and ensure teams are fully trained and motivated to exceed performance targets.
Working within defined financial parameters, you will also be responsible for stakeholder management and the ongoing development of a high-quality Soft FM service provision.
Key Responsibilities
Lead and support Soft FM teams to deliver safe, efficient and high-quality services.
Build and maintain strong relationships with staff, clients and subcontractors.
Set objectives, monitor performance targets and support delivery of business plans.
Recruit, train and develop operatives and supervisors to meet service needs.
Maintain proactive communication with clients and stakeholders, including regular documented meetings.
Drive productivity, continuous improvement and assess the impact of operational changes.
Gather and analyse data to inform decision-making and support service improvements.
Identify cost efficiencies, support profitability and manage resources, stock and waste effectively.
Professional and Personal Competencies/Qualifications
Proven experience in a similar Facilities Management role within a healthcare environment.
Demonstrable people management experience within a hospital or healthcare setting.
Strong track record of leading and developing teams across multiple staff grades.
Skilled in client liaison, relationship management and negotiation.
Proactive problem-solver with strong communication skills, both written and verbal.
Strong numeracy skills with experience managing budgets and a Profit & Loss account.
Competent user of Microsoft Office, particularly Word and Excel.
Confident in producing reports and analysing complex data to identify challenges and opportunities.
IOSH Managing Safely qualification (or minimum Level 3 Health & Safety qualification).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Healthcare
Location: London, SE18 4QH
Hours of work: 37.5
Contract Type: Permanent
We are seeking a highly experienced Senior Operations Manager to oversee the day-to-day delivery of Soft FM services, including portering, linen and waste.
This role ensures all services operate smoothly, consistently and in line with agreed KPIs, SLAs and operational procedures while maintaining full compliance with legislative requirements.
Job Description
We are looking for a confident leader who can build strong relationships, support continuous improvement and ensure teams are fully trained and motivated to exceed performance targets.
Working within defined financial parameters, you will also be responsible for stakeholder management and the ongoing development of a high-quality Soft FM service provision.
Key Responsibilities
Lead and support Soft FM teams to deliver safe, efficient and high-quality services.
Build and maintain strong relationships with staff, clients and subcontractors.
Set objectives, monitor performance targets and support delivery of business plans.
Recruit, train and develop operatives and supervisors to meet service needs.
Maintain proactive communication with clients and stakeholders, including regular documented meetings.
Drive productivity, continuous improvement and assess the impact of operational changes.
Gather and analyse data to inform decision-making and support service improvements.
Identify cost efficiencies, support profitability and manage resources, stock and waste effectively.
Professional and Personal Competencies/Qualifications
Proven experience in a similar Facilities Management role within a healthcare environment.
Demonstrable people management experience within a hospital or healthcare setting.
Strong track record of leading and developing teams across multiple staff grades.
Skilled in client liaison, relationship management and negotiation.
Proactive problem-solver with strong communication skills, both written and verbal.
Strong numeracy skills with experience managing budgets and a Profit & Loss account.
Competent user of Microsoft Office, particularly Word and Excel.
Confident in producing reports and analysing complex data to identify challenges and opportunities.
IOSH Managing Safely qualification (or minimum Level 3 Health & Safety qualification).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.