Individual Accreditation Officer (24 month fixed term contract)
| Dyddiad hysbysebu: | 06 Chwefror 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | 32,376 p.a. |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Mawrth 2026 |
| Lleoliad: | Lutterworth, LE17 4HB |
| Cwmni: | BACP |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 56 |
Crynodeb
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Please note that this is for a 24 month fixed term contract, at BACP we operate a hybrid working policy and this role will be
required to attend BACP House in Lutterworth 2 days per week
Accountabilities:
1. Tobe responsibleforthe various processes associated with the BACP Individual Accreditation Schemes, ensuring systems are
efficient and effective and that standards are being maintained throughout
2. To provide in-depth information,technicalsupportand handle complex queries frommembersapplying forAccreditationthrough
thevarious application routes. Including liaising with otherdepartmentstoensuremembers receive thehigh levelof customer
carethey expect from BACP
3. Tofacilitatethe individual accreditation application process frominitialreceipt and eligibility criteria assessment, through
to allocation for assessmentandmoderationas needed, formattingfinaldecision reports and releasing all decisions, ensuring
member CRM records are updated throughout the process
4. Tobe responsible forfollowing up all application fees thatremainoutstanding, taking payments, processing card and BACS
payments and refunds. Advising on application discount fees available in liaison with the Support & Inclusion Officers
5. To administer andcoordinatemembertele-surgeries,taking payment andliaisingwith assessors, to provide an effective service to
members
6. To support the review and development of existing and new accreditation schemes, to include providing feedback during
development and the creation of related documentation and guidance
7. Liaise with external agencies to process applications received under a reciprocal agreement. Collate all required
documentation todetermineif an application is successful. Carry out all administrative CRMupdatesas necessary. Occasional
contact withprofessional bodieswho are members of thePartnership ofCounselling andPsychotherapyBodies (PCPB)in relation to
dual membership applications
Knowledge & experience:
* Qualified to A level standard or equivalent
* Significantexperienceofworkingwithina fast-movingadministrativeenvironment, preferably with an understanding of accreditation
schemes requiringacustomer focussed can-do attitude
* Excellentverbal and written communicationwiththeability toprovidea high levelof customer support, adapting to audience
asappropriate
* Excellent attention to detail
* A strong teamplayer withwillingness tosupport othersand always open to taking on new challenges
* Ability to work alone, act on owninitiative,problem-solveandorganiseand prioritise own workload,knowing when to seek support or
report to team leader
* Experienceofaccuratedata collation,handlingand analyses, ideally within CRM or membership databases.Ability to keepaccurateand
up-to-date records in line with data protection requirements
* Good levelof computer literacy skills across different systems, MSOfficeand ability to learn and adapt tonewIT systems
* Ability to followsetprocedures, assess against eligibility criteriaandtake on new tasks, absorbingnew informationand skills,
whilstmaintainingthe constant flow andhigh work-volume
* Ability to take ownership within project work,working across teams and providing regular feedbackand updating reports
* Knowledge of the counselling profession (advantageousbut not essential)
Please note that this is for a 24 month fixed term contract, at BACP we operate a hybrid working policy and this role will be
required to attend BACP House in Lutterworth 2 days per week
Accountabilities:
1. Tobe responsibleforthe various processes associated with the BACP Individual Accreditation Schemes, ensuring systems are
efficient and effective and that standards are being maintained throughout
2. To provide in-depth information,technicalsupportand handle complex queries frommembersapplying forAccreditationthrough
thevarious application routes. Including liaising with otherdepartmentstoensuremembers receive thehigh levelof customer
carethey expect from BACP
3. Tofacilitatethe individual accreditation application process frominitialreceipt and eligibility criteria assessment, through
to allocation for assessmentandmoderationas needed, formattingfinaldecision reports and releasing all decisions, ensuring
member CRM records are updated throughout the process
4. Tobe responsible forfollowing up all application fees thatremainoutstanding, taking payments, processing card and BACS
payments and refunds. Advising on application discount fees available in liaison with the Support & Inclusion Officers
5. To administer andcoordinatemembertele-surgeries,taking payment andliaisingwith assessors, to provide an effective service to
members
6. To support the review and development of existing and new accreditation schemes, to include providing feedback during
development and the creation of related documentation and guidance
7. Liaise with external agencies to process applications received under a reciprocal agreement. Collate all required
documentation todetermineif an application is successful. Carry out all administrative CRMupdatesas necessary. Occasional
contact withprofessional bodieswho are members of thePartnership ofCounselling andPsychotherapyBodies (PCPB)in relation to
dual membership applications
Knowledge & experience:
* Qualified to A level standard or equivalent
* Significantexperienceofworkingwithina fast-movingadministrativeenvironment, preferably with an understanding of accreditation
schemes requiringacustomer focussed can-do attitude
* Excellentverbal and written communicationwiththeability toprovidea high levelof customer support, adapting to audience
asappropriate
* Excellent attention to detail
* A strong teamplayer withwillingness tosupport othersand always open to taking on new challenges
* Ability to work alone, act on owninitiative,problem-solveandorganiseand prioritise own workload,knowing when to seek support or
report to team leader
* Experienceofaccuratedata collation,handlingand analyses, ideally within CRM or membership databases.Ability to keepaccurateand
up-to-date records in line with data protection requirements
* Good levelof computer literacy skills across different systems, MSOfficeand ability to learn and adapt tonewIT systems
* Ability to followsetprocedures, assess against eligibility criteriaandtake on new tasks, absorbingnew informationand skills,
whilstmaintainingthe constant flow andhigh work-volume
* Ability to take ownership within project work,working across teams and providing regular feedbackand updating reports
* Knowledge of the counselling profession (advantageousbut not essential)