14550 - Operational Support Officer
| Dyddiad hysbysebu: | 06 Chwefror 2026 |
|---|---|
| Cyflog: | £29,303 i £31,061 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Chwefror 2026 |
| Lleoliad: | G2 8GT |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 14550 |
Crynodeb
Proud to serve. Proud to keep justice going.
Our Operational Support Officers work as a pooled resource within the Regional Support Unit (RSU), providing consistent, high‑quality administrative, organisational and analytical support to the regional Senior Leadership Team (SLT). This is a varied and fast‑paced role that offers the opportunity to work closely with senior leaders and support a broad range of RSU functions. The role contributes to progressing regional business and includes collating and analysing operational and people‑related information across the region to help inform service improvement and staff engagement.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales, along with non-devolved tribunals in Scotland and Northern Ireland. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
As an Operational Support Officer, you will provide consistent, high‑quality administrative and personal support to the Regional SLT. You will act as a central coordination point for activity across the region: managing information, analysing data, supporting meetings, and ensuring leadership time is used effectively.
This role requires excellent organisation, strong interpersonal skills, and the ability to manage competing demands in a fast‑moving environment. You’ll work collaboratively with colleagues across regional functions including Operations, People, and Performance, contributing to effective decision‑making and service improvement.
Essential knowledge, skills and experience
· Interpersonal skills to deal with queries on behalf of SLT members, and engage with stakeholders internally and externally, including the judiciary at all levels.
· Organisational and planning skills to support the work and diary commitments of the Regional Delivery Director, Heads of Operations, Service Improvement & Performance Lead, and to help support the activities of the Head of RSU, People Lead and Performance Lead.
· Project delivery skills to help support the delivery of ad hoc regional projects.
· Analytical skills to analyse and interpret regional data and provide useful insight to help drive operational delivery across the region.
· Good understanding of the operation and region is desirable to be able to provide operational context to delivery of plans etc.
· Good communications skills, written and verbal, with knowledge of Microsoft office (training will be given).
Please refer to the job description attachment to understand the full scope of the role.
Your Development
The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success. Our HMCTS Leadership Development offer will build your confidence and capability as a leader. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework, we’ll equip you to lead with impact, inspire your teams, and drive performance across the organisation.
Further details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
The standard full‑time working week is 37 hours. HMCTS supports part‑time, flexible and job‑share working arrangements where these meet the requirements of the role and wider business needs, and where they are agreed prior to appointment. All requests for alternative working patterns will be considered in line with the Ministry of Justice Flexible Working Policy.
However, this specific post is business‑critical and requires full‑time working hours only.
Location
Although this role is based in Glasgow, regular travel between venues across Scotland, including Dundee, Aberdeen, and Inverness, will be required on at least a quarterly basis.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.
From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Interviews
Requests for virtual interviews and alternate dates will only be considered in exceptional circumstances or as part of a reasonable adjustment.
Our Operational Support Officers work as a pooled resource within the Regional Support Unit (RSU), providing consistent, high‑quality administrative, organisational and analytical support to the regional Senior Leadership Team (SLT). This is a varied and fast‑paced role that offers the opportunity to work closely with senior leaders and support a broad range of RSU functions. The role contributes to progressing regional business and includes collating and analysing operational and people‑related information across the region to help inform service improvement and staff engagement.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales, along with non-devolved tribunals in Scotland and Northern Ireland. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
As an Operational Support Officer, you will provide consistent, high‑quality administrative and personal support to the Regional SLT. You will act as a central coordination point for activity across the region: managing information, analysing data, supporting meetings, and ensuring leadership time is used effectively.
This role requires excellent organisation, strong interpersonal skills, and the ability to manage competing demands in a fast‑moving environment. You’ll work collaboratively with colleagues across regional functions including Operations, People, and Performance, contributing to effective decision‑making and service improvement.
Essential knowledge, skills and experience
· Interpersonal skills to deal with queries on behalf of SLT members, and engage with stakeholders internally and externally, including the judiciary at all levels.
· Organisational and planning skills to support the work and diary commitments of the Regional Delivery Director, Heads of Operations, Service Improvement & Performance Lead, and to help support the activities of the Head of RSU, People Lead and Performance Lead.
· Project delivery skills to help support the delivery of ad hoc regional projects.
· Analytical skills to analyse and interpret regional data and provide useful insight to help drive operational delivery across the region.
· Good understanding of the operation and region is desirable to be able to provide operational context to delivery of plans etc.
· Good communications skills, written and verbal, with knowledge of Microsoft office (training will be given).
Please refer to the job description attachment to understand the full scope of the role.
Your Development
The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success. Our HMCTS Leadership Development offer will build your confidence and capability as a leader. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework, we’ll equip you to lead with impact, inspire your teams, and drive performance across the organisation.
Further details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
The standard full‑time working week is 37 hours. HMCTS supports part‑time, flexible and job‑share working arrangements where these meet the requirements of the role and wider business needs, and where they are agreed prior to appointment. All requests for alternative working patterns will be considered in line with the Ministry of Justice Flexible Working Policy.
However, this specific post is business‑critical and requires full‑time working hours only.
Location
Although this role is based in Glasgow, regular travel between venues across Scotland, including Dundee, Aberdeen, and Inverness, will be required on at least a quarterly basis.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.
From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Interviews
Requests for virtual interviews and alternate dates will only be considered in exceptional circumstances or as part of a reasonable adjustment.