Contract and Partnership Officer
| Posting date: | 05 February 2026 |
|---|---|
| Salary: | £20.82 per hour |
| Hours: | Full time |
| Closing date: | 07 March 2026 |
| Location: | Croydon, London |
| Remote working: | On-site only |
| Company: | Nations Recruitment |
| Job type: | Contract |
| Job reference: |
Summary
Job Category: Housing
Location: Mosaic East, 4th Floor,17 Addiscombe Road, Croydon, Surrey, CR0 6SR,
Southern Housing
Hours Per Week : 35
Start Date : Immediate Start
Salary: £20.82
MUST HAVE FULL UK DRIVING LICENCE AND OWN CAR - YOU WILL NEED TO BE OUT AND ABOUT TO DIFFERENT LOCATIONS AT LEAST 4 x PER WEEK - BETWEEN OFFICE/ SCHEMES. CAN WORK FROM HOME 1 X PER WEEK
Our vision is to create communities where everyone has a safe home in a place where they�re proud to live. We�re big and we�re local. Residents are at the heart of all we and we use our size to influence positive change in the areas where we operate.
It�s also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, you�ll embrace our Values to inspire others as well as yourself to be
� Honest
� Efficient
� Accountable
� Respectful
� Trusted
You�ll demonstrate our HEART values in your behaviours. You�ll:
� Be authentic, open and transparent in your actions and words
� Believe that by working together we accomplish more, and work hard every day to improve services, efficiency and value for money.
� Take responsibility for delivering excellence and own your own actions.
� Embrace difference, and put our residents, colleagues and our partners are at the heart of all you � Do what you say you will and be relied upon to keep your promises.
And, of course, show commitment to our approach to Safeguarding, Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing.
The role
To provide customer focused services across the Partnerships portfolio, including delivery of intensive housing management to residents in supported housing schemes and homes across the community.
To be the principle point of contact with Managing Agents, manage contracts and relationships to support vulnerable people living in our homes.
To ensure residents across the portfolio receive high quality customer focused services, to achieve sustain communities.
You will be required to be visible, and work a minimum of 4 days in an office or scheme location, to meet resident and business needs.
The location
You will have a designated place of work, either in one of our main office or a hub/scheme office. Travel between sites will be a requirement for this role.
What you�ll be doing:
Principal accountabilities:
� Deliver a customer focused service which embraces Southern Housing (SH) culture, HEART values, current and future legislation, policy, procedure and best practice.
� Assist SH property colleagues in helping them with their planned works (stock investment, servicing contracts i.e. electrical, gas, water, cyclical works, aids and adaptations, asbestos, etc)
� Respond to complaints and resident feedback and ensure services support continuous improvement and positive resident experience.Essential:
� Demonstrable knowledge of working in supported housing / housing related support environment.
� A proven track record of working in a customer facing service where customer satisfaction was at the heart of the operation.
� Previous experience of managing relationships with partner agents, including negotiation of management agreements and monitoring of performance.
� Knowledge of legislation around health and safety and property management.
� Experience in managing and supporting projects.
Skills:
� Being able to keep up-to-date with new technologies which can improve services or deliver value for money
� Ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face to face, emails and in writing) using customer friendly language
� Good negotiation and influencing skills
� Customer-focused
� Can prioritise work in order to meet deadlines
� Able to work under pressure with minimum supervision
� Meticulous attention to detail and quality
� Able to work productively with internal departments and external partners and other bodies
� Work flexibly with a �can do�, proactive approach to problem solving
� Always willing to learn and continue in personal development by attending seminars, webinars and training
� Ability to build effective collaborative relationships in Southern Housing and beyond
� A full driving license and access to own vehicle.Qualifications/professional development Essential:
� You need to have a minimum of 5 GSCEs or equivalent.
LT Director
Care & Independent Living
No. of Direct Reports
Location: Mosaic East, 4th Floor,17 Addiscombe Road, Croydon, Surrey, CR0 6SR,
Southern Housing
Hours Per Week : 35
Start Date : Immediate Start
Salary: £20.82
MUST HAVE FULL UK DRIVING LICENCE AND OWN CAR - YOU WILL NEED TO BE OUT AND ABOUT TO DIFFERENT LOCATIONS AT LEAST 4 x PER WEEK - BETWEEN OFFICE/ SCHEMES. CAN WORK FROM HOME 1 X PER WEEK
Our vision is to create communities where everyone has a safe home in a place where they�re proud to live. We�re big and we�re local. Residents are at the heart of all we and we use our size to influence positive change in the areas where we operate.
It�s also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, you�ll embrace our Values to inspire others as well as yourself to be
� Honest
� Efficient
� Accountable
� Respectful
� Trusted
You�ll demonstrate our HEART values in your behaviours. You�ll:
� Be authentic, open and transparent in your actions and words
� Believe that by working together we accomplish more, and work hard every day to improve services, efficiency and value for money.
� Take responsibility for delivering excellence and own your own actions.
� Embrace difference, and put our residents, colleagues and our partners are at the heart of all you � Do what you say you will and be relied upon to keep your promises.
And, of course, show commitment to our approach to Safeguarding, Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing.
The role
To provide customer focused services across the Partnerships portfolio, including delivery of intensive housing management to residents in supported housing schemes and homes across the community.
To be the principle point of contact with Managing Agents, manage contracts and relationships to support vulnerable people living in our homes.
To ensure residents across the portfolio receive high quality customer focused services, to achieve sustain communities.
You will be required to be visible, and work a minimum of 4 days in an office or scheme location, to meet resident and business needs.
The location
You will have a designated place of work, either in one of our main office or a hub/scheme office. Travel between sites will be a requirement for this role.
What you�ll be doing:
Principal accountabilities:
� Deliver a customer focused service which embraces Southern Housing (SH) culture, HEART values, current and future legislation, policy, procedure and best practice.
� Assist SH property colleagues in helping them with their planned works (stock investment, servicing contracts i.e. electrical, gas, water, cyclical works, aids and adaptations, asbestos, etc)
� Respond to complaints and resident feedback and ensure services support continuous improvement and positive resident experience.Essential:
� Demonstrable knowledge of working in supported housing / housing related support environment.
� A proven track record of working in a customer facing service where customer satisfaction was at the heart of the operation.
� Previous experience of managing relationships with partner agents, including negotiation of management agreements and monitoring of performance.
� Knowledge of legislation around health and safety and property management.
� Experience in managing and supporting projects.
Skills:
� Being able to keep up-to-date with new technologies which can improve services or deliver value for money
� Ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face to face, emails and in writing) using customer friendly language
� Good negotiation and influencing skills
� Customer-focused
� Can prioritise work in order to meet deadlines
� Able to work under pressure with minimum supervision
� Meticulous attention to detail and quality
� Able to work productively with internal departments and external partners and other bodies
� Work flexibly with a �can do�, proactive approach to problem solving
� Always willing to learn and continue in personal development by attending seminars, webinars and training
� Ability to build effective collaborative relationships in Southern Housing and beyond
� A full driving license and access to own vehicle.Qualifications/professional development Essential:
� You need to have a minimum of 5 GSCEs or equivalent.
LT Director
Care & Independent Living
No. of Direct Reports