Initial Contact Point Worker
| Dyddiad hysbysebu: | 05 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Chwefror 2026 |
| Lleoliad: | Grimsby, North East Lincolnshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | North East Lincolnshire Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | NELC400000462 |
Crynodeb
Can you be the first point of contact for those in need?
Are you a team player who can put children's welfare at the very heart of everything you do?
Are you passionate about delivery the best outcomes for our children, families and communities?
Join a team of passion, care and purpose on a full time, permanent basis.
Our Purpose
Contribute to the realisation of the outcomes for North East Lincolnshire, in particular to enable all people in NEL to feel safe and be safe, to have good health and wellbeing and to realise their potential through skills and learning.
To be part of a team who are providing strong and decisive leadership and be responsible for the quality and impact of decisions, practice, performance and outcomes in relation to the functions for which the post holder has accountability. This will involve working autonomously in line with delegated responsibilities.
To work with partners in a relational way involving professional challenge where appropriate, to ensure timely and effective information sharing and holistic decision making for children and young people to inform best outcomes.
To provide professional expertise and practice wisdom to the team and external partners, including being able to share updates on themes, patterns and trends of work.
What will your day look like?
This role is within our Initial Contact Point, which sits within our Integrated Front Door (IFD).
The ICP Worker role is a pivotal role at the start of a child’s journey with social care. The ICP Worker will be responsible for taking all calls which relate to children who are not open to Children’s Social Care, or Family Help, but who members of the public, or professionals may have worries about.
The ICP Worker role would be to answer calls, using a strength based approach, asking the appropriate questions, and ensuring we gather the very best quality, clear and concise information about children from the very start.
During the call you will be responsible for inputting this straight into Liquidlogic, determine if this is a request for Family Help, or if there are presenting safeguarding concerns.
Once a contact has been recorded, the ICP Worker will carried out further exploration, making multiagency checks, which will then lead to an analysis of what this means for the child and a plan of support created. Where safeguarding concerns are evident, the ICP Worker will be responsible for raising this appropriately with a Social Worker and Practice Supervisor, to ensure comprehensive review by a Social Worker.
Who are we looking for?
Calm, able to work under pressure at times, but with the clear support and guidance of the team.
Passionate about children’s social care and getting it right for children.
Confident in having difficult conversations with professionals and members of the public.
Willing to learn and with an eye for detail.
Able to follow a strengths-based approach, to gather good quality, relevant information.
Not afraid to ask further clarifying questions and be curious in conversation with callers, where they may be hesitant/resident to share further information.
A team player, who recognises that you and your role are the very start of a child’s journey.
Why join us?
You will be joining a passionate team that places children at the heart of the decisions they make and champions supporting each other every single day.
Your application:
All applicants are advised to carefully read the information provided in the Role Profile and Person Specification. If you require an informal discussion about the role, please contact laura.snell@nelincs.gov.uk
Key Dates:
Interview date: W/C 02 March 2026
We want you to have the best interview experience with us, so will provide candidates selected for interview their questions 24 hours in advance of meeting us.
We reserve the right to close our adverts early if we have received a significant volume of suitable applications.
In order to fully comply with Safer Recruitment guidelines, if you are successful with your application, you must meet the below criteria and be able to provide:
At least one reference must be from your current or most recent employment, placement or work experience (if you are an agency worker at NELC, please provide your agency as a reference)
You must provide a professional/company email address (we cannot accept personal email addresses)
References must cover the last 3 years, any reasons for gaps should be detailed in your enhanced reference form. Your references will only be requested if you are offered and have accepted a position
Please note: This role requires a Disclosure and Barring Service (DBS) check at a level appropriate to the post. It is a contractual and essential requirement that the successful candidate is registered with the DBS Update Service. You have 30 calendar days from the "date of issue" printed on your standard or enhanced DBS certificate to register for the DBS Update Service using the certificate number.
Are you a team player who can put children's welfare at the very heart of everything you do?
Are you passionate about delivery the best outcomes for our children, families and communities?
Join a team of passion, care and purpose on a full time, permanent basis.
Our Purpose
Contribute to the realisation of the outcomes for North East Lincolnshire, in particular to enable all people in NEL to feel safe and be safe, to have good health and wellbeing and to realise their potential through skills and learning.
To be part of a team who are providing strong and decisive leadership and be responsible for the quality and impact of decisions, practice, performance and outcomes in relation to the functions for which the post holder has accountability. This will involve working autonomously in line with delegated responsibilities.
To work with partners in a relational way involving professional challenge where appropriate, to ensure timely and effective information sharing and holistic decision making for children and young people to inform best outcomes.
To provide professional expertise and practice wisdom to the team and external partners, including being able to share updates on themes, patterns and trends of work.
What will your day look like?
This role is within our Initial Contact Point, which sits within our Integrated Front Door (IFD).
The ICP Worker role is a pivotal role at the start of a child’s journey with social care. The ICP Worker will be responsible for taking all calls which relate to children who are not open to Children’s Social Care, or Family Help, but who members of the public, or professionals may have worries about.
The ICP Worker role would be to answer calls, using a strength based approach, asking the appropriate questions, and ensuring we gather the very best quality, clear and concise information about children from the very start.
During the call you will be responsible for inputting this straight into Liquidlogic, determine if this is a request for Family Help, or if there are presenting safeguarding concerns.
Once a contact has been recorded, the ICP Worker will carried out further exploration, making multiagency checks, which will then lead to an analysis of what this means for the child and a plan of support created. Where safeguarding concerns are evident, the ICP Worker will be responsible for raising this appropriately with a Social Worker and Practice Supervisor, to ensure comprehensive review by a Social Worker.
Who are we looking for?
Calm, able to work under pressure at times, but with the clear support and guidance of the team.
Passionate about children’s social care and getting it right for children.
Confident in having difficult conversations with professionals and members of the public.
Willing to learn and with an eye for detail.
Able to follow a strengths-based approach, to gather good quality, relevant information.
Not afraid to ask further clarifying questions and be curious in conversation with callers, where they may be hesitant/resident to share further information.
A team player, who recognises that you and your role are the very start of a child’s journey.
Why join us?
You will be joining a passionate team that places children at the heart of the decisions they make and champions supporting each other every single day.
Your application:
All applicants are advised to carefully read the information provided in the Role Profile and Person Specification. If you require an informal discussion about the role, please contact laura.snell@nelincs.gov.uk
Key Dates:
Interview date: W/C 02 March 2026
We want you to have the best interview experience with us, so will provide candidates selected for interview their questions 24 hours in advance of meeting us.
We reserve the right to close our adverts early if we have received a significant volume of suitable applications.
In order to fully comply with Safer Recruitment guidelines, if you are successful with your application, you must meet the below criteria and be able to provide:
At least one reference must be from your current or most recent employment, placement or work experience (if you are an agency worker at NELC, please provide your agency as a reference)
You must provide a professional/company email address (we cannot accept personal email addresses)
References must cover the last 3 years, any reasons for gaps should be detailed in your enhanced reference form. Your references will only be requested if you are offered and have accepted a position
Please note: This role requires a Disclosure and Barring Service (DBS) check at a level appropriate to the post. It is a contractual and essential requirement that the successful candidate is registered with the DBS Update Service. You have 30 calendar days from the "date of issue" printed on your standard or enhanced DBS certificate to register for the DBS Update Service using the certificate number.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.