Facilities Management Regional Officer
| Dyddiad hysbysebu: | 05 Chwefror 2026 |
|---|---|
| Cyflog: | £31,096 i £33,270 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Chwefror 2026 |
| Lleoliad: | Leeds, West Yorkshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | HMRC |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 446278 |
Crynodeb
In this role you will deliver an excellent facilities management service to our customers. For both Hard and Soft FM Services, you will contribute to inspiring, inclusive and safe working environments, that enable our customers to perform at their best to achieve HMRC business objectives. You will be part of a team working closely with our suppliers and partners to drive contract delivery and respond to customer needs.
Key Responsibilities
Support FM Managers by contributing to proactive supplier relationships to deliver services in line with agreed contract performance levels and customer requirements.
Take proactive ownership to manage customer complaints through to timely and successful resolution
Provide high quality and consistent communications with customers and key stakeholders
Support escalations through the contractual process as required, through managing and owning escalated issues to resolution
Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications
Provide proactive, localised interaction with hard and soft FM suppliers and landlords to integrate service provision to customers
Support the monitoring of suppliers KPI’s; supervising regular supplier assessment, analysis and reporting
Plan, approve and deliver Minor New Works within budget
Provide support to the wider local Estates team such as the Building Manager, and carry out other tasks to contribute towards the day to day running of the Estate, including responding to customer enquiries, maintaining processes within the building and any other tasks as required.
Person specification
Clear demonstration of FM skills in both meeting customer needs and managing supplier relationships.
Contract/Supplier Management.
Demonstration of strong customer relationship management.
Understanding key performance related schedules within contracts.
Essential Criteria
- Previous Helpdesk or Customer Service experience.
- Strong administrative skills.
Desirable Criteria
- Building or Property services background.
Key Responsibilities
Support FM Managers by contributing to proactive supplier relationships to deliver services in line with agreed contract performance levels and customer requirements.
Take proactive ownership to manage customer complaints through to timely and successful resolution
Provide high quality and consistent communications with customers and key stakeholders
Support escalations through the contractual process as required, through managing and owning escalated issues to resolution
Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications
Provide proactive, localised interaction with hard and soft FM suppliers and landlords to integrate service provision to customers
Support the monitoring of suppliers KPI’s; supervising regular supplier assessment, analysis and reporting
Plan, approve and deliver Minor New Works within budget
Provide support to the wider local Estates team such as the Building Manager, and carry out other tasks to contribute towards the day to day running of the Estate, including responding to customer enquiries, maintaining processes within the building and any other tasks as required.
Person specification
Clear demonstration of FM skills in both meeting customer needs and managing supplier relationships.
Contract/Supplier Management.
Demonstration of strong customer relationship management.
Understanding key performance related schedules within contracts.
Essential Criteria
- Previous Helpdesk or Customer Service experience.
- Strong administrative skills.
Desirable Criteria
- Building or Property services background.