Digital Inclusion Officer
| Posting date: | 03 February 2026 |
|---|---|
| Salary: | £20,001.00 to £30,000.00 per year |
| Additional salary information: | Grade 3 (SCP 7 - 11) £26,403 - £28,142 |
| Hours: | Part time |
| Closing date: | 16 February 2026 |
| Location: | Sunderland, SR1 3AA |
| Company: | Sunderland City Council |
| Job type: | Contract |
| Job reference: | 291192 |
Summary
We are looking to appoint a 12 month fixed term full timeandnbsp;Digital Inclusion Officerandnbsp;workingandnbsp;across the City,andnbsp;alongside colleagues in the Smart Cities Team.andnbsp;
Sunderland City Councilandnbsp;has aandnbsp;strong commitment toandnbsp;digital inclusionandnbsp;to ensure that noandnbsp;one and nowhere is left behind in the digital world.andnbsp;
The existing Digital Inclusion Action Plan concludes inandnbsp;March 2026andnbsp;and will be replaced by a new Digital Inclusion Strategy for the City.andnbsp; This strategy introduces additional functions and responsibilities for the Smart City Team, aligning with four cross-cutting themes: employment, education, economy, and health, whilst addressing key challenges relating to access to data and devices, buildingandnbsp;digital skillsandnbsp;and media literacy, improving confidence,andnbsp;providing accessible digital online services, co-ordinating digital inclusion initiatives and securing external investment.
Examples of what you will be doing:andnbsp;
-andnbsp;Planning and delivering engaging online andandnbsp;face-to-faceandnbsp;digital inclusion sessions, events and campaigns for residents and staff.andnbsp;andnbsp;
-andnbsp;Working in partnership with council teams, communityandnbsp;organisationsandnbsp;and volunteers to support people to build digital confidence and skills.andnbsp;andnbsp;
-andnbsp;Coordinating digital support services, including device and data support, Digital Health Hubs, and 1:1andnbsp;assistance.andnbsp;andnbsp;
- Promoting and supporting the uptake of digital tools,andnbsp;technologiesandnbsp;and ways of working across the organisation and communities.andnbsp;andnbsp;
-andnbsp;Gathering insight, feedback and performance data to evidence impact and shape future digital inclusion activity.andnbsp;
We are looking for someone who:andnbsp;andnbsp;
-andnbsp;Communicates confidently and positively with a wide range of people, both in person and using digital tools.andnbsp;andnbsp;
-andnbsp;Is comfortable using everyday digital technology, such as PCs,andnbsp;laptopsandnbsp;and smartphones.andnbsp;andnbsp;
-andnbsp;Can work well as part of a busy team, while also being confident working independently when needed.andnbsp;andnbsp;
-andnbsp;Is well organised,andnbsp;customer focusedandnbsp;and committed to delivering aandnbsp;high-qualityandnbsp;service.andnbsp;andnbsp;
-andnbsp;Is motivated,andnbsp;enthusiasticandnbsp;and keen to learn, with an open and flexible approach to feedback.andnbsp;
What we offer:andnbsp;
-andnbsp;Access toandnbsp;numerousandnbsp;development opportunitiesandnbsp;
-andnbsp;On-going support and encouragement from a knowledgeable and friendly teamandnbsp;
-andnbsp;A range of benefits that promote wellbeing and help you thrive at work and in everyday lifeandnbsp;
-andnbsp;Come and be part of something meaningful and help shape the future of ourandnbsp;City!andnbsp;
The post will report to the Digital Inclusion Lead, be able to manage their own workload, as well as act as active Team member.andnbsp; The work willandnbsp;combine centre-based work (City Hall, IT Village, Ground Floor) with outreach activities atandnbsp;Digital Health Hubsandnbsp;and other VCS locations.
Theandnbsp;Smart Cityandnbsp;Teamandnbsp;are currently agile workingandnbsp;however, full time employeesandnbsp;are required toandnbsp;attend their place of workandnbsp;at City Hall, Sunderlandandnbsp;at leastandnbsp;twoandnbsp;days per weekandnbsp;so an element of your workandnbsp;mayandnbsp;be undertaken from home.andnbsp;andnbsp;andnbsp;
For an informal discussion about this post please contactandnbsp;theandnbsp;Digital Inclusion Lead, nicol.mcconnell2@sunderland.gov.uk
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: jobs@sunderland.gov.uk
Please note that CVs are not accepted.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
andnbsp;
Sunderland City Councilandnbsp;has aandnbsp;strong commitment toandnbsp;digital inclusionandnbsp;to ensure that noandnbsp;one and nowhere is left behind in the digital world.andnbsp;
The existing Digital Inclusion Action Plan concludes inandnbsp;March 2026andnbsp;and will be replaced by a new Digital Inclusion Strategy for the City.andnbsp; This strategy introduces additional functions and responsibilities for the Smart City Team, aligning with four cross-cutting themes: employment, education, economy, and health, whilst addressing key challenges relating to access to data and devices, buildingandnbsp;digital skillsandnbsp;and media literacy, improving confidence,andnbsp;providing accessible digital online services, co-ordinating digital inclusion initiatives and securing external investment.
Examples of what you will be doing:andnbsp;
-andnbsp;Planning and delivering engaging online andandnbsp;face-to-faceandnbsp;digital inclusion sessions, events and campaigns for residents and staff.andnbsp;andnbsp;
-andnbsp;Working in partnership with council teams, communityandnbsp;organisationsandnbsp;and volunteers to support people to build digital confidence and skills.andnbsp;andnbsp;
-andnbsp;Coordinating digital support services, including device and data support, Digital Health Hubs, and 1:1andnbsp;assistance.andnbsp;andnbsp;
- Promoting and supporting the uptake of digital tools,andnbsp;technologiesandnbsp;and ways of working across the organisation and communities.andnbsp;andnbsp;
-andnbsp;Gathering insight, feedback and performance data to evidence impact and shape future digital inclusion activity.andnbsp;
We are looking for someone who:andnbsp;andnbsp;
-andnbsp;Communicates confidently and positively with a wide range of people, both in person and using digital tools.andnbsp;andnbsp;
-andnbsp;Is comfortable using everyday digital technology, such as PCs,andnbsp;laptopsandnbsp;and smartphones.andnbsp;andnbsp;
-andnbsp;Can work well as part of a busy team, while also being confident working independently when needed.andnbsp;andnbsp;
-andnbsp;Is well organised,andnbsp;customer focusedandnbsp;and committed to delivering aandnbsp;high-qualityandnbsp;service.andnbsp;andnbsp;
-andnbsp;Is motivated,andnbsp;enthusiasticandnbsp;and keen to learn, with an open and flexible approach to feedback.andnbsp;
What we offer:andnbsp;
-andnbsp;Access toandnbsp;numerousandnbsp;development opportunitiesandnbsp;
-andnbsp;On-going support and encouragement from a knowledgeable and friendly teamandnbsp;
-andnbsp;A range of benefits that promote wellbeing and help you thrive at work and in everyday lifeandnbsp;
-andnbsp;Come and be part of something meaningful and help shape the future of ourandnbsp;City!andnbsp;
The post will report to the Digital Inclusion Lead, be able to manage their own workload, as well as act as active Team member.andnbsp; The work willandnbsp;combine centre-based work (City Hall, IT Village, Ground Floor) with outreach activities atandnbsp;Digital Health Hubsandnbsp;and other VCS locations.
Theandnbsp;Smart Cityandnbsp;Teamandnbsp;are currently agile workingandnbsp;however, full time employeesandnbsp;are required toandnbsp;attend their place of workandnbsp;at City Hall, Sunderlandandnbsp;at leastandnbsp;twoandnbsp;days per weekandnbsp;so an element of your workandnbsp;mayandnbsp;be undertaken from home.andnbsp;andnbsp;andnbsp;
For an informal discussion about this post please contactandnbsp;theandnbsp;Digital Inclusion Lead, nicol.mcconnell2@sunderland.gov.uk
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: jobs@sunderland.gov.uk
Please note that CVs are not accepted.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
andnbsp;
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