Clinical Admin Manager
| Dyddiad hysbysebu: | 04 Chwefror 2026 |
|---|---|
| Cyflog: | £29,000.00 i £33,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £29000.00 - £33000.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Chwefror 2026 |
| Lleoliad: | London, SE17 3DW |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A5321-26-0000 |
Crynodeb
Purpose of the role The Deputy Service Manager plays a key leadership role within our back-office clinical administrative service. The post-holder supports the management of multiple administrative teams, ensuring the safe, accurate and efficient delivery of all clinical correspondence, referrals, medical reports, laboratory results, and patient communications. The role requires excellent communication skills, strong attention to detail, and the ability to lead teams in a fast-paced environment. While NHS experience is an advantage, it is not essentialwe welcome candidates with proven experience managing people and processes in a busy operational setting. Key relationships Clinical Team: GPs, Nurses, Pharmacists, PAs, Paramedics, AHPs (for referrals, test results, and patient preparation). Non-Clinical Team: Reception, Triage, Data & Performance, Patient Experience (for coordination and record management). Patients: Direct interaction for basic checks, specimen collection, and explaining procedures. External stakeholders: hospital trusts, community services, insurers, solicitors, laboratoriesKey responsibilities A. Leadership of Multiple Administrative Teams You will provide day-to-day supervision, support and performance oversight across several key functions, including Referrals, Medical Reports, Document Assessment Team and Lab reports team Leadership responsibilities include: Daily oversight of work queues and volumes Coaching and pastoral support Rota planning and leave management Onboarding, competency sign-off and ongoing trainingB. Training, Quality & Performance Framework Deliver structured training across all admin workstreams. Conduct regular audits (coding accuracy, referral timeliness, lab results completion). Monitor and report on KPIs, including turnaround times, quality scores and workflow volumes. Support the Service Manager in implementing improvement plans. Maintain consistency with SOPs, clinical governance, and record management standards.C. Stakeholder Engagement Internal & External Act as an escalation point for complex workflow or correspondence issues Ensure smooth communication pathways across teams Support service redesign in collaboration with clinical leadership Build positive working relationships with external organisationsD. Process Oversight & Problem Solving Ensure consistent and efficient processing across all administrative workflows. Identify process gaps and lead improvements to enhance patient safety and efficiency. Troubleshoot operational issues and implement sustainable solutions. Support updates of Penrose Portal 7SOPs, training packs and workflow guides.E. Quality Measurement & Governance Regularly measure quality through audits, sampling, and staff feedback. Support incident reporting and root-cause investigations. Ensure best practice in data protection, confidentiality, and clinical accuracy. Maintain robust record-keeping in line with NHS and organisational standards.F. Patient Engagement & Experience Ensure administrative processes support smooth and timely communication with patients. Oversee accurate follow-up of results, referrals, and clinical enquiries. Support timely responses to patient feedback, complaints and queries. Identify improvements that enhance patient engagement and reduce avoidable delays.