Practice Support Assistant
| Dyddiad hysbysebu: | 04 Chwefror 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Chwefror 2026 |
| Lleoliad: | Leyburn, DL8 5EP |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A1742-26-0000 |
Crynodeb
MAIN DUTIES OF THE JOB: Reception Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice ensuring appropriate check in Deal with all general enquiries efficiently and courteously and when necessary, in private, explain procedures Answering telephone calls and online consultations from patients and other contactors, signposting, taking messages, forwarding queries, and making appointments using the Practices appointments system as required or directed Make and or re-arrange patients appointments at their request or at the request of colleagues working at the Practice Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultations are seen in a logical and non-disruptive manner Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed Processing telephone, online and in person requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Take messages, ensuring accuracy of detail and prompt appropriate delivery. File documents and images, send and receive emails and carry out other administrative tasks as requested. Ensure that the waiting and reception areas are kept tidy and presentable throughout the day. Scanning and uploading confidential information to patients records. Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details. Printing summary printouts for visits. Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and raise invoices and issue receipts as required Enter or amend patient information as required Retrieve patient paper notes as required, using numbered tabs, filing them away again ensuring strict alphabetical order is adhered to Ensure that all new patients are registered promptly and accurately Re-stock GP consulting rooms as required including appointment f/u slips Completion of forms as necessary Liaising with paramedics and local hospital etc as required Administration To ensure that all incoming and internal patient correspondence is stored on or in the patients medical record and relevant information is coded. To carry out administrative related tasks within the administration including referrals, advice and guidance requests, adhoc letters. Taking actions where appropriate, including forwarding it to another member of the team or passing to GP for action if clinically required Read code accurately diagnosis, procedures and investigations, identifying and carrying out actions or passing actions to the relevant team member e.g. contacting patients to make appointments or completing referrals Identify the complex or higher risk areas that require input or knowledge from the clinical team, including Safeguarding issues, working to the agreed Practice protocols. Digital audio typing and administrative assistance generally with the administration of referrals including electronic referrals using eRS. The distribution of letters and other documents including patient referrals and hospital clinic letters. Carry out routine office tasks relating to patient care including making and receiving telephone calls with patients and hospitals, leaving voicemail and answering general queries. Complete patient subject access requests Management of practice email account, pathology inbox, document workflow and eRS including rejected referrals and 2WW appointments Safeguarding administration and support General Always maintain patient and Practice confidentiality, only releasing confidential information when authorised to do so to those acting in an official capacity Process tasks, prioritizing urgent tasks Assisting other members of the team as required Covering for absent colleagues as and when necessary Undertake any other additional duties appropriate to the post as requested by the Reception Team Leader, Partners or the Practice Manager.