Service Desk Assistant
| Posting date: | 04 February 2026 |
|---|---|
| Salary: | £24,685 to £26,707 per year |
| Hours: | Full time |
| Closing date: | 12 February 2026 |
| Location: | Portsmouth, Hampshire |
| Remote working: | On-site only |
| Company: | University of Portsmouth |
| Job type: | Permanent |
| Job reference: | REC00004569 |
Summary
The University of Portsmouth IT Service Desk is seeking to employ a new IT Service Desk Assistant. This role would suit someone with a background in providing excellent customer service. While experience of providing formal IT support is preferred, we would welcome applications from those with an interest in technology and helping others make best use of it.
The role will be office based on our campus in Portsmouth, and the successful applicant will join a friendly and supportive Service Desk team, providing wide ranging IT support to 29000 staff and students. The Service Desk is part of a mature IT Department providing a full spectrum of IT Services to the University.
The successful candidate will undertake both formal and informal training, including a comprehensive induction to the role and opportunities to undertake certified training.
This position is working on-site only.
The interviews are currently anticipated to be held on 19 February 2026.
If you have any queries regarding this position, please contact Becky Ansell at becky.ansell@port.ac.uk or Rob Peck at rob.peck@port.ac.uk
The role will be office based on our campus in Portsmouth, and the successful applicant will join a friendly and supportive Service Desk team, providing wide ranging IT support to 29000 staff and students. The Service Desk is part of a mature IT Department providing a full spectrum of IT Services to the University.
The successful candidate will undertake both formal and informal training, including a comprehensive induction to the role and opportunities to undertake certified training.
This position is working on-site only.
The interviews are currently anticipated to be held on 19 February 2026.
If you have any queries regarding this position, please contact Becky Ansell at becky.ansell@port.ac.uk or Rob Peck at rob.peck@port.ac.uk
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A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.