Telephonist | Maidstone and Tunbridge Wells NHS Trust
| Dyddiad hysbysebu: | 03 Chwefror 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,465 per annum pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 05 Mawrth 2026 |
| Lleoliad: | Maidstone, ME16 9QQ |
| Cwmni: | Maidstone and Tunbridge Wells NHS Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7748662/359-7748662-T1 |
Crynodeb
Our Switchboard team are looking to recruit a part time telephonist to join our busy, friendly team based at Maidstone Hospital.
The successful applicants would preferably have previous switchboard experience, whilst working in a busy hospital. You will also need a good education to GCSE standard with keyboard skills and an understanding of IT systems, however full training will be given.
Being one of the frontline services for the Trust, the switchboard’s aim is to deliver a consistently high standard of customer care whilst working in a busy environment. We are looking for a real team player with flexibility and self-motivation, if you think you have the relevant skills and experience and would like to join us please tell us in your statement what you could bring to the team.
Switchboard is operational 365 days per year, 24/7, for this role you will be rostered to work between the hours of 10.00 and 22.00 on an eight-hour shift inc some weekends and occasional nights. This will include working within an established rota, and you will be expected to cover annual leave and sick leave when required and Bank Holidays where scheduled.
Job summary:
To work as part of a 24/7 team within switchboard to provide a high level of efficiency, answering incoming calls from internal and external callers, putting them through to the relevant department.
Conveying of emergency 2222 3333 calls over the bleeping system accurately and promptly
Monitoring of estates panels, including fire, boiler, medical gas alarms
Production of daily on call lists
Completion of out of hours duties, such as courier/taxi bookings, password changes for NHS Mail, PAS & Windows.
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working?
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
Joining us includes a comprehensive benefits package:
• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below
We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
This advert closes on Tuesday 17 Feb 2026