Private Patients Manager
| Posting date: | 03 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 05 March 2026 |
| Location: | SW10 9NH |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 151980 |
Summary
Private Patients Manager
Contract: Healthcare
Location: London, SW10 9NH
Hours of work: 40
Contract Type: Permanent
We are seeking a dedicated and organised Private Patients Manager to support the Key Account Manager in delivering strategic direction across private patient units.
This role will oversee all private patient services, ensuring smooth day-to-day operations and consistently high standards of care.
Job Description
We are looking for a strong leader who can guide and support teams, drive high performance, and uphold excellence in safety, hygiene, presentation and service quality.
The successful candidate will be committed to delivering an exceptional patient experience through effective management, collaboration and a focus on continuous improvement.
Key Responsibilities
Support the Key Account Manager in overseeing private patient services and daily operations.
Manage staff performance, coaching, training and development to maintain a high-performing team.
Ensure high standards of hygiene, safety, presentation and confidentiality across all service areas.
Deliver high-quality food services, considering individual patient dietary needs.
Produce monthly performance reports and contribute to management meetings.
Collaborate with internal teams to improve service quality, efficiency and compliance with policies.
Maintain a clean, safe and welcoming environment for patients, visitors and staff.
Uphold company standards relating to uniform, appearance and professional conduct.
Professional and Personal Competencies/Qualifications
Strong leadership and team management skills, including coaching and performance management.
Excellent organisational and operational management abilities.
Knowledge of food service standards, hygiene and infection control.
Effective communication and interpersonal skills for liaising with staff, patients and stakeholders.
Ability to produce and analyse performance reports.
Strong problem-solving and decision-making abilities.
High attention to detail and commitment to maintaining exceptional standards of safety, presentation and confidentiality.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Healthcare
Location: London, SW10 9NH
Hours of work: 40
Contract Type: Permanent
We are seeking a dedicated and organised Private Patients Manager to support the Key Account Manager in delivering strategic direction across private patient units.
This role will oversee all private patient services, ensuring smooth day-to-day operations and consistently high standards of care.
Job Description
We are looking for a strong leader who can guide and support teams, drive high performance, and uphold excellence in safety, hygiene, presentation and service quality.
The successful candidate will be committed to delivering an exceptional patient experience through effective management, collaboration and a focus on continuous improvement.
Key Responsibilities
Support the Key Account Manager in overseeing private patient services and daily operations.
Manage staff performance, coaching, training and development to maintain a high-performing team.
Ensure high standards of hygiene, safety, presentation and confidentiality across all service areas.
Deliver high-quality food services, considering individual patient dietary needs.
Produce monthly performance reports and contribute to management meetings.
Collaborate with internal teams to improve service quality, efficiency and compliance with policies.
Maintain a clean, safe and welcoming environment for patients, visitors and staff.
Uphold company standards relating to uniform, appearance and professional conduct.
Professional and Personal Competencies/Qualifications
Strong leadership and team management skills, including coaching and performance management.
Excellent organisational and operational management abilities.
Knowledge of food service standards, hygiene and infection control.
Effective communication and interpersonal skills for liaising with staff, patients and stakeholders.
Ability to produce and analyse performance reports.
Strong problem-solving and decision-making abilities.
High attention to detail and commitment to maintaining exceptional standards of safety, presentation and confidentiality.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.