Claims, Inquests and Complaints Officer
| Dyddiad hysbysebu: | 03 Chwefror 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £27,485 - £30,162 pro rata per annum |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 05 Mawrth 2026 |
| Lleoliad: | Newcastle upon Tyne, NE27 0QJ |
| Cwmni: | Northumbria Healthcare NHS Foundation Trust |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 7780444/319-7718052JN-A |
Crynodeb
A Vacancy at Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust.
A 12 fixed term or secondment cover opportunity has become available within the Claims, Inquests and Complaints team for 22.5 hours per week. You will be required to:
• Working within the Patient Safety and Governance Department to receive and process all claims, inquests and complaints for the Trust.
• To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.
• Working within the Claims, Inquest and Complaints team to receive and manage all claims, inquests and complaints received by the Trust.
• Assist with claims, inquests and complaints in compliance with the Coroners Rules, NHS complaints regulations and NHS Resolution procedures and protocols.
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.
• Perform general office duties including answering phone calls, filing, photocopying, data inputting and general administrative duties.
• Respond to email and phone enquiries.
• Typing and data entry using general office programs and trust specific computer programs.
• Working in conjunction with colleagues from across the Trust help to organise meetings with complainants.
• Preparation of responses including, formatting and initial quality checking to ensure the response answers the issues raised.
This advert closes on Tuesday 17 Feb 2026
A 12 fixed term or secondment cover opportunity has become available within the Claims, Inquests and Complaints team for 22.5 hours per week. You will be required to:
• Working within the Patient Safety and Governance Department to receive and process all claims, inquests and complaints for the Trust.
• To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.
• Working within the Claims, Inquest and Complaints team to receive and manage all claims, inquests and complaints received by the Trust.
• Assist with claims, inquests and complaints in compliance with the Coroners Rules, NHS complaints regulations and NHS Resolution procedures and protocols.
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.
• Perform general office duties including answering phone calls, filing, photocopying, data inputting and general administrative duties.
• Respond to email and phone enquiries.
• Typing and data entry using general office programs and trust specific computer programs.
• Working in conjunction with colleagues from across the Trust help to organise meetings with complainants.
• Preparation of responses including, formatting and initial quality checking to ensure the response answers the issues raised.
This advert closes on Tuesday 17 Feb 2026