Emergency Contact Handler Apprenticeship - July 2026
| Dyddiad hysbysebu: | 03 Chwefror 2026 |
|---|---|
| Cyflog: | £23,636 i £32,547 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £23,636 - £25,459 (Plus you will be entitled shift and enhanced allowance, making potential earnings £30,217 - £32,547) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Chwefror 2026 |
| Lleoliad: | Ponteland or South Shields |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Northumbria Police |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Start Date: 13th July 2026
Location: Ponteland or South Shields (Please note, we are unable to guarantee which of the two locations you will be based at)
This role will be moving to Cobalt in 2027.
Salary: Band 6
22 hours – £17,487 - £18,836 (Plus you will be entitled shift and enhanced allowance, making potential earnings £22,096 - £23,800)
30 hours – £23,636 - £25,459 (Plus you will be entitled shift and enhanced allowance, making potential earnings £30,217 - £32,547)
The role:
Do you want to be the voice that can help in someone’s time of need? As the first point of call, we rely on your ability to stay calm, focused, and professional in your response. Then why not join us? There really hasn’t been a better time to kick start your career with us in our fast-paced, customer-focused Communications Centre.
You’ll have the opportunity to earn while you learn whilst playing a critical role in our ability to respond to emergencies. You will receive structured on and off the job training, personalised tutoring and all the encouragement and support you need through our comprehensive Emergency Contact Handler Apprenticeship programme. This will result in you being able to appropriately respond to incoming calls and evaluate the urgency of an incident in what could be a life critical situation. On successful completion of the apprenticeship programme, you will be confirmed in post and receive a nationally recognised certificate in emergency contact handling.
What you’ll do:
Working towards a level 3 apprenticeship you will be trained as an Emergency Contact Handler; you will perform one of the most rewarding roles in the force and one which is key to inspiring confidence in the community.
You will gather information from callers by using your excellent communication skills, recording key messages whilst maintaining a professional manner. You will be trained to accurately input data into various police IT systems and gather information from force databases to support our frontline police officers. Using your experience, training, and judgement you will assess vulnerability and provide a high quality of service, ensuring the needs of victims and customers are at the heart of what we do. Calls will include 999 emergency, 101 non-emergency, and contact made our digital platforms.
Successful candidates will work a range of day, late and night shifts as per the documented patterns, if you’re interested in discussing flexibility around hours, then please discuss at interview.
Want to learn more about the apprenticeship and what it would be like to be a contact handler with us?
What you’ll bring:
Qualifications:
No formal qualifications are required*. However, applicants must demonstrate competent typing and listening skills as well as strong written communication abilities. A typing, listening and written communication assessment will form part of the selection process.
*Applicants who are under 19 years of age on the programme start date must hold Level 2 qualifications in English and Mathematics (GCSE at Grade C/4 or above, Functional Skills Level 2 or equivalent).
Skills and Experience:
Excellent communication and listening skills.
Excellent interpersonal skills with the ability to build rapport quickly.
A passion for problem-solving.
The ability to assess and understand key information.
Confidence to multitask, recording information accurately with attention to detail.
IT competence across a range of applications.
We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Interested to learn more?
Click the below link to access the full advert, candidate information guide and role definition.
Location: Ponteland or South Shields (Please note, we are unable to guarantee which of the two locations you will be based at)
This role will be moving to Cobalt in 2027.
Salary: Band 6
22 hours – £17,487 - £18,836 (Plus you will be entitled shift and enhanced allowance, making potential earnings £22,096 - £23,800)
30 hours – £23,636 - £25,459 (Plus you will be entitled shift and enhanced allowance, making potential earnings £30,217 - £32,547)
The role:
Do you want to be the voice that can help in someone’s time of need? As the first point of call, we rely on your ability to stay calm, focused, and professional in your response. Then why not join us? There really hasn’t been a better time to kick start your career with us in our fast-paced, customer-focused Communications Centre.
You’ll have the opportunity to earn while you learn whilst playing a critical role in our ability to respond to emergencies. You will receive structured on and off the job training, personalised tutoring and all the encouragement and support you need through our comprehensive Emergency Contact Handler Apprenticeship programme. This will result in you being able to appropriately respond to incoming calls and evaluate the urgency of an incident in what could be a life critical situation. On successful completion of the apprenticeship programme, you will be confirmed in post and receive a nationally recognised certificate in emergency contact handling.
What you’ll do:
Working towards a level 3 apprenticeship you will be trained as an Emergency Contact Handler; you will perform one of the most rewarding roles in the force and one which is key to inspiring confidence in the community.
You will gather information from callers by using your excellent communication skills, recording key messages whilst maintaining a professional manner. You will be trained to accurately input data into various police IT systems and gather information from force databases to support our frontline police officers. Using your experience, training, and judgement you will assess vulnerability and provide a high quality of service, ensuring the needs of victims and customers are at the heart of what we do. Calls will include 999 emergency, 101 non-emergency, and contact made our digital platforms.
Successful candidates will work a range of day, late and night shifts as per the documented patterns, if you’re interested in discussing flexibility around hours, then please discuss at interview.
Want to learn more about the apprenticeship and what it would be like to be a contact handler with us?
What you’ll bring:
Qualifications:
No formal qualifications are required*. However, applicants must demonstrate competent typing and listening skills as well as strong written communication abilities. A typing, listening and written communication assessment will form part of the selection process.
*Applicants who are under 19 years of age on the programme start date must hold Level 2 qualifications in English and Mathematics (GCSE at Grade C/4 or above, Functional Skills Level 2 or equivalent).
Skills and Experience:
Excellent communication and listening skills.
Excellent interpersonal skills with the ability to build rapport quickly.
A passion for problem-solving.
The ability to assess and understand key information.
Confidence to multitask, recording information accurately with attention to detail.
IT competence across a range of applications.
We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Interested to learn more?
Click the below link to access the full advert, candidate information guide and role definition.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.