Technical Support Assistant
| Dyddiad hysbysebu: | 02 Chwefror 2026 |
|---|---|
| Cyflog: | £28,000 i £32,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Mawrth 2026 |
| Lleoliad: | Telford, Midlands, TF1 1BD |
| Cwmni: | Ethero |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 59082535 |
Crynodeb
Technical Support Assistant
Telford, (on site)
08:00 to 17:00
Circa £28,000 plus benefits
Objective:
To provide comprehensive technical support to customers network across all stages of the sales cycle, from pre-sales engagement to post sales technical support.
Duties:
•Collaborate closely with the Sales colleagues to proactively support products and projects, anticipating potential issues and escalating them to management
•Take full ownership of technical issues, including their management, resolution and escalation.
•Accurately document and track all technical issues using central systems (Salesforce/FTIE/ETO), ensuring timely updates and resolution tracking.
•Maintain clear, professional and effective communication with both internal stakeholders and external customers.
•Provide technical support to the sales team, including solution recommendations, proposal development, customer presentations and other technical communications as suitable.
•Identify and report critical third-party solution vendors during technical engagements, sharing relevant information with the EMEA solutions team.
•Lead and manage customization projects through POC completion before transitioning ownership to the sales team.
•Ensure effective technical handovers between team members when required, enabling continuity and consistency.
•Manage and maintain the UK demo system and stock, ensuring timely fulfilment of demo requests.
•Provide on-site technical support for customers & partner activities, as needed.
•Work collaboratively with the Service teams to resolve technical project issues promptly and efficiently.
To be considered you MUST:
•Have at least 5 years technical support experience as well as hands-on experience in computer diagnostics and hardware repair
•Understand PC architecture
•Have advanced expertise in Windows-based systems, endpoint networking and security
•Possess excellent verbal and written communication skills
•Be highly organised
•Have a full clean driving licence
This role is UK based and does NOT have sponsorship opportunity
Our process is barrier free and we will ensure you are carefully considered for the role you have applied for. If you have not been successful for this role, please do apply to others or send your CV to jayne.vaughan@ethero.co.uk with a cover letter explaining what you are looking for and we will do our best to support your search for new employment.
This role is being advertised by the Telford office of Ethero, where you will find access to both permanent and temporary employment across a wide range of job sectors covering the whole of Shropshire. We also have offices in Stoke, Burton, Derby & Coventry. To find out more, go to www.ethero.co.uk
Telford, (on site)
08:00 to 17:00
Circa £28,000 plus benefits
Objective:
To provide comprehensive technical support to customers network across all stages of the sales cycle, from pre-sales engagement to post sales technical support.
Duties:
•Collaborate closely with the Sales colleagues to proactively support products and projects, anticipating potential issues and escalating them to management
•Take full ownership of technical issues, including their management, resolution and escalation.
•Accurately document and track all technical issues using central systems (Salesforce/FTIE/ETO), ensuring timely updates and resolution tracking.
•Maintain clear, professional and effective communication with both internal stakeholders and external customers.
•Provide technical support to the sales team, including solution recommendations, proposal development, customer presentations and other technical communications as suitable.
•Identify and report critical third-party solution vendors during technical engagements, sharing relevant information with the EMEA solutions team.
•Lead and manage customization projects through POC completion before transitioning ownership to the sales team.
•Ensure effective technical handovers between team members when required, enabling continuity and consistency.
•Manage and maintain the UK demo system and stock, ensuring timely fulfilment of demo requests.
•Provide on-site technical support for customers & partner activities, as needed.
•Work collaboratively with the Service teams to resolve technical project issues promptly and efficiently.
To be considered you MUST:
•Have at least 5 years technical support experience as well as hands-on experience in computer diagnostics and hardware repair
•Understand PC architecture
•Have advanced expertise in Windows-based systems, endpoint networking and security
•Possess excellent verbal and written communication skills
•Be highly organised
•Have a full clean driving licence
This role is UK based and does NOT have sponsorship opportunity
Our process is barrier free and we will ensure you are carefully considered for the role you have applied for. If you have not been successful for this role, please do apply to others or send your CV to jayne.vaughan@ethero.co.uk with a cover letter explaining what you are looking for and we will do our best to support your search for new employment.
This role is being advertised by the Telford office of Ethero, where you will find access to both permanent and temporary employment across a wide range of job sectors covering the whole of Shropshire. We also have offices in Stoke, Burton, Derby & Coventry. To find out more, go to www.ethero.co.uk