Guest Services Host - Trinity Leeds
| Dyddiad hysbysebu: | 02 Chwefror 2026 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 04 Mawrth 2026 |
| Lleoliad: | LS1 5AT |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 89926 |
Crynodeb
Job Title: Guest Services Host Rate of pay: £12.60 per hour Contract: Temp to PermanentType of Employment: Part timeShift Pattern: x4 5-hour shifts, hours between 0830 - 20:00 (following a four-week rotation) Location: Shopping Centre - Leeds - Trinity Leeds
PLEASE NOTE THIS ROLE STARTS 1ST APRIL 2026
Rotation days off:
Week 1 - Tuesday, Wednesday, Saturday
Week 2 - Wednesday, Thursday, Sunday
Week 3 - Wednesday, Saturday, Sunday
Week 4 - Monday, Wednesday, Friday
Join our team at Trinity Leeds Shopping Centre as a Guest Services Host to be part of delivering exceptional service every day.
With a shift available from 08:30 to 20:00, you'll have the opportunity to provide efficient and effective service to our clients, Guests, exceeding their needs and requirements whenever possible.
Take ownership of all enquiries at the reception / guest lounge area, using your questioning and listening skills to identify and offer solutions to guests needs. Building strong relationships with your colleagues is key to our "one team approach" to customer service and achieving our business objectives.
Respond to emails in a professional and timely manner while maintaining the appearance and housekeeping standards of the Guest Services lounge.Remember to always be professional, courteous, and maintain a professional appearance, following the rules regarding personal presentation.
Answer telephone queries clearly and professionally, Trinity Leeds Gift card sales, and manage lost property.
As part of the guest services team, you will regularly support on centre events including summer / winter activations, this could include craft clubs, Sip sessions, Artisan Markets etc.
By supporting the management team with administrative tasks and offering assistance as needed, you'll play a crucial role in maintaining a high standard of work.
Lead by example for ‘Made you smile' and ‘Mystery shopper'
Stay vigilant and report any suspicious activity to the Control Room while supporting with Fire Emergency situations as instructed. Follow the correct procedure to forward customer complaints to the Client and live by the Trinity Leeds and Landsec Values to help shape our vision.
What we are looking for
Motivated and genuine enthusiasm to learn and developAbility to work as part of a teamGood communication skillsMinimum of 2 years in retail or similar backgroundExcellent customer service and communication skillsThe ability to solve problemsTarget driven
Confident, Positive and professional attitudeMust be passionate about Guest ServiceMust be able to work as part of a team and on own initiativeExcellent communications skillsMust have a professional attitude to flexible working hoursMust be able to deal with challenging and difficult situations
PLEASE NOTE THIS ROLE STARTS 1ST APRIL 2026
Rotation days off:
Week 1 - Tuesday, Wednesday, Saturday
Week 2 - Wednesday, Thursday, Sunday
Week 3 - Wednesday, Saturday, Sunday
Week 4 - Monday, Wednesday, Friday
Join our team at Trinity Leeds Shopping Centre as a Guest Services Host to be part of delivering exceptional service every day.
With a shift available from 08:30 to 20:00, you'll have the opportunity to provide efficient and effective service to our clients, Guests, exceeding their needs and requirements whenever possible.
Take ownership of all enquiries at the reception / guest lounge area, using your questioning and listening skills to identify and offer solutions to guests needs. Building strong relationships with your colleagues is key to our "one team approach" to customer service and achieving our business objectives.
Respond to emails in a professional and timely manner while maintaining the appearance and housekeeping standards of the Guest Services lounge.Remember to always be professional, courteous, and maintain a professional appearance, following the rules regarding personal presentation.
Answer telephone queries clearly and professionally, Trinity Leeds Gift card sales, and manage lost property.
As part of the guest services team, you will regularly support on centre events including summer / winter activations, this could include craft clubs, Sip sessions, Artisan Markets etc.
By supporting the management team with administrative tasks and offering assistance as needed, you'll play a crucial role in maintaining a high standard of work.
Lead by example for ‘Made you smile' and ‘Mystery shopper'
Stay vigilant and report any suspicious activity to the Control Room while supporting with Fire Emergency situations as instructed. Follow the correct procedure to forward customer complaints to the Client and live by the Trinity Leeds and Landsec Values to help shape our vision.
What we are looking for
Motivated and genuine enthusiasm to learn and developAbility to work as part of a teamGood communication skillsMinimum of 2 years in retail or similar backgroundExcellent customer service and communication skillsThe ability to solve problemsTarget driven
Confident, Positive and professional attitudeMust be passionate about Guest ServiceMust be able to work as part of a team and on own initiativeExcellent communications skillsMust have a professional attitude to flexible working hoursMust be able to deal with challenging and difficult situations