PALS (Patient Advice and Liaison Service) Facilitator
| Dyddiad hysbysebu: | 02 Chwefror 2026 |
|---|---|
| Cyflog: | £27,485.00 i £30,162.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £27485.00 - £30162.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Chwefror 2026 |
| Lleoliad: | Brighton, BN2 3EW |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9150-26-0095 |
Crynodeb
Main responsibilities a)Be the first point of contact for the Patient Experience Team, handling PALS enquiries, complaints, and feedback. b)Follow procedures related to confidentiality, consent, and equality. c)Keep the Trusts PALS and complaints database accurate and up to date. d)Create regular and one-off reports on PALS activity and compliments. e)Support the Patient Experience Team delivering its goals, plans and key performance indicators. f)Draft responses to routine PALS and complaint enquiries as directed. g)Use your sound judgment when sharing or withholding information, internally and externally. h)Suggest improvements to how administrative tasks are done and help implement changes. i)Effectively manage emails and post, dealing with or redirecting items as needed. j)Respond to certain enquiries independently, and follow up as necessary. k)Organise and prioritise your own workload. l)Arrange meetings and events, including booking venues, equipment, and refreshments as required. m)Prepare meeting agendas and minutes (for the Patient Experience Group), and ensure timely distribution. n)Support with the preparation of reports ensuring timely information is provided and is accurate. o)Keep filing systems organised and up to date. Maintain a current and accurate contact lists.