Receptionist/Telephonist
| Dyddiad hysbysebu: | 02 Chwefror 2026 |
|---|---|
| Cyflog: | £12.37 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.37 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 23 Chwefror 2026 |
| Lleoliad: | Margate, CT9 3NR |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A0700-26-0000 |
Crynodeb
Main Responsibilities Welcome patients and provide assistance to those attending the Practice in person or contacting the Practice by telephone Open the surgery in the morning and lock the building at the end of the day, ensuring: All lights are switched off All upstairs and downstairs windows are closed Internal room doors are locked Air conditioning units are switched off The security alarm is set The end-of-day checklist is completed, signed, scanned, and the reception log book signed Book appointments and manage telephone encounters Process urgent repeat prescription requests Complete the duty board daily in the general office Act as a chaperone during intimate examinations when required by GPs, ensuring the chaperone badge is worn at all times Empty reception and main office baskets and deliver contents to the appropriate offices at lunchtime and in the evening Maintain a good working knowledge of EMIS/DART and Docman If opening reception, carry out a radio check each morning and record this in the log book File prescriptions and record collection or postal prescriptions in the relevant chemist and post books Inform patients of GP decisions regarding Med 3 (fit note) requests Provide patients with contact details to arrange their own transport when required Take payments for reports, travel advice, and other chargeable services Upon notification of a patients death: Inform the relevant GP Update the deceased board Record the death on EMIS Check and cancel any future appointments Cancel GP surgeries as instructed Ensure reception is fully stocked with appropriate letters, sample bottles, and other materials Ensure all visitors sign the Visitors Book at reception or in the general office In the evenings, telephone patients regarding the following appointments booked for the next day: Childhood immunisations 6-week checks Family planning GP asthma clinics Learning disability appointments Adhere at all times to patient confidentiality, Data Protection, and Information Governance/GDPR regulations Cover the afternoon hatch and deal with prescription queries Undertake photocopying and laminating duties as required Book interpreters via Big Word for patients requiring communication support, including deaf patients Assist with reception overtime when required, in line with the Receptionists contract At the end of each shift, ensure the workstation is tidy and ready for use by the next receptionist Ensure all unanswered messages and outstanding tasks are handed over to the next reception shift Undertake any other reasonable duties as assigned by the Office or Reception Manager