Welcome & Service Team Member / Cynorthwyydd Croeso a Gwasanaeth
| Dyddiad hysbysebu: | 02 Chwefror 2026 |
|---|---|
| Cyflog: | £12.75 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 15 Chwefror 2026 |
| Lleoliad: | Erddig, Wrexham, LL13 0YT |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | National Trust |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | IRC171404 |
Crynodeb
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £12.75 per hour
Contract/duration: Fixed term contract until 31st October 2026
Hours/working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.
Flexible hours. 2-3 days a week would be ideal, but your requirements will be discussed fully at interview. Hours will vary throughout the season. Weekends and public holidays will play a major part of this role.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
Fel wyneb cyhoeddus ein heiddo, byddwch yn darparu croeso cynnes, cyfeillgar, yn rhoi gwybodaeth am yr eiddo, yn ateb cwestiynau ac yn sicrhau bod pawb yn cael ymweliad pleserus a chofiadwy.
Cyflog: £12.75 y awr
Hyd: Cytundeb Cyfnod Penodol 31 Hydref 2026
Oriau: Mae hwn yn gontract dim oriau, sy’n golygu na allwn ni warantu nifer penodedig o oriau bob wythnos. Er ein bod yn ceisio darparu patrwm gwaith cyson, mae angen hyblygrwydd gan y gall amserlenni newid yn seiliedig ar anghenion busnes. Byddwn yn ceisio rhoi cymaint o rybudd â phosib. Mae’r rôl yn cynnwys penwythnosau a Gwyliau Banc, ond nid yw’n gofyn am sifft gyda’r nos na sifft wedi’i rhannu.
Oriau hyblyg. Byddai 2-3 diwrnod yr wythnos yn ddelfrydol, ond bydd eich gofynion yn cael eu trafod yn llawn yn y cyfweliad. Bydd oriau'n amrywio drwy gydol y tymor. Bydd gweithio ar benwythnosau a gwyliau cyhoeddus yn rhan allweddol o’r swydd hon.
Ar gyfer y swydd hon, bydd angen ichi gwblhau ein hasesiad ar-lein yn hytrach na defnyddio C.V. neu ffurflen gais ar-lein. Bydd hyn o gymorth i ni ddeall mwy am eich cryfderau ac i chi gael mewnwelediad i’r swydd.
What it's like to work here
Reporting to the Welcome Manager, you'll be part of a team of 6 Welcome & Service Team Members, working mainly in our visitor reception building, welcoming visitors and setting them up for their day. You’ll use your knowledge of Erddig to engage with our visitors and look to exceed their expectations ensuring that they enjoy their visit with us.
You'll be aiding in our growing support effort for the National Trust, promoting our fundraising and membership causes. You'll also get involved in other presentation tasks on site, ensuring that Erddig is clean, tidy, and presentable.
Gan adrodd i’r Rheolwr Croeso, byddwch yn rhan o dîm o 6 Aelod y Tîm Gwasanaeth a Chroeso, yn gweithio’n bennaf yn adeilad ein derbynfa, yn croesawu ymwelwyr a’u paratoi ar gyfer eu diwrnod. Byddwch yn defnyddio’ch gwybodaeth am Erddig i ymgysylltu â’n hymwelwyr ac yn awyddus i fynd y tu hwnt i’w disgwyliadau, gan sicrhau eu bod yn mwynhau eu hymweliad â ni.
Byddwch yn cynorthwyo yn ein hymdrech i gynyddu cefnogaeth i’r Ymddiriedolaeth Genedlaethol, gan hyrwyddo ein hachosion codi arian ac aelodaeth. Byddwch hefyd yn cymryd rhan mewn tasgau cyflwyno eraill ar y safle, gan sicrhau bod Erddig yn lân, taclus a derbyniol.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
Who we're looking for
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
Byddem wrth ein bodd yn clywed gennych os ydych chi'n:
cwsmeriaid sy'n canolbwyntio ar ddealltwriaeth o bwysigrwydd gwasanaeth gwych
chwaraewr tîm, ond hefyd yn gallu gweithio ar eich menter eich hunyn
drefnus ac yn barodi
addasu i ddysgu sgiliau newydd
fod ag agwedd gadarnhaol
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places
Salary: £12.75 per hour
Contract/duration: Fixed term contract until 31st October 2026
Hours/working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.
Flexible hours. 2-3 days a week would be ideal, but your requirements will be discussed fully at interview. Hours will vary throughout the season. Weekends and public holidays will play a major part of this role.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
Fel wyneb cyhoeddus ein heiddo, byddwch yn darparu croeso cynnes, cyfeillgar, yn rhoi gwybodaeth am yr eiddo, yn ateb cwestiynau ac yn sicrhau bod pawb yn cael ymweliad pleserus a chofiadwy.
Cyflog: £12.75 y awr
Hyd: Cytundeb Cyfnod Penodol 31 Hydref 2026
Oriau: Mae hwn yn gontract dim oriau, sy’n golygu na allwn ni warantu nifer penodedig o oriau bob wythnos. Er ein bod yn ceisio darparu patrwm gwaith cyson, mae angen hyblygrwydd gan y gall amserlenni newid yn seiliedig ar anghenion busnes. Byddwn yn ceisio rhoi cymaint o rybudd â phosib. Mae’r rôl yn cynnwys penwythnosau a Gwyliau Banc, ond nid yw’n gofyn am sifft gyda’r nos na sifft wedi’i rhannu.
Oriau hyblyg. Byddai 2-3 diwrnod yr wythnos yn ddelfrydol, ond bydd eich gofynion yn cael eu trafod yn llawn yn y cyfweliad. Bydd oriau'n amrywio drwy gydol y tymor. Bydd gweithio ar benwythnosau a gwyliau cyhoeddus yn rhan allweddol o’r swydd hon.
Ar gyfer y swydd hon, bydd angen ichi gwblhau ein hasesiad ar-lein yn hytrach na defnyddio C.V. neu ffurflen gais ar-lein. Bydd hyn o gymorth i ni ddeall mwy am eich cryfderau ac i chi gael mewnwelediad i’r swydd.
What it's like to work here
Reporting to the Welcome Manager, you'll be part of a team of 6 Welcome & Service Team Members, working mainly in our visitor reception building, welcoming visitors and setting them up for their day. You’ll use your knowledge of Erddig to engage with our visitors and look to exceed their expectations ensuring that they enjoy their visit with us.
You'll be aiding in our growing support effort for the National Trust, promoting our fundraising and membership causes. You'll also get involved in other presentation tasks on site, ensuring that Erddig is clean, tidy, and presentable.
Gan adrodd i’r Rheolwr Croeso, byddwch yn rhan o dîm o 6 Aelod y Tîm Gwasanaeth a Chroeso, yn gweithio’n bennaf yn adeilad ein derbynfa, yn croesawu ymwelwyr a’u paratoi ar gyfer eu diwrnod. Byddwch yn defnyddio’ch gwybodaeth am Erddig i ymgysylltu â’n hymwelwyr ac yn awyddus i fynd y tu hwnt i’w disgwyliadau, gan sicrhau eu bod yn mwynhau eu hymweliad â ni.
Byddwch yn cynorthwyo yn ein hymdrech i gynyddu cefnogaeth i’r Ymddiriedolaeth Genedlaethol, gan hyrwyddo ein hachosion codi arian ac aelodaeth. Byddwch hefyd yn cymryd rhan mewn tasgau cyflwyno eraill ar y safle, gan sicrhau bod Erddig yn lân, taclus a derbyniol.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
Who we're looking for
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
Byddem wrth ein bodd yn clywed gennych os ydych chi'n:
cwsmeriaid sy'n canolbwyntio ar ddealltwriaeth o bwysigrwydd gwasanaeth gwych
chwaraewr tîm, ond hefyd yn gallu gweithio ar eich menter eich hunyn
drefnus ac yn barodi
addasu i ddysgu sgiliau newydd
fod ag agwedd gadarnhaol
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places