Service Desk Coordinator - Process & Improvement
| Dyddiad hysbysebu: | 30 Ionawr 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Chwefror 2026 |
| Lleoliad: | Leyland, Lancashire, PR25 3DQ |
| Cwmni: | Vacancy Filler |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | JAN20262874 |
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SERVICE DESK COORDINATOR - PROCESS & IMPROVEMENTREF 260174Up to £36,037 p.a. We offer a competitive benefits package, including up to £5,261 p.a. in employer pension contributionsRunshaw College is one of the most successful colleges in the country, renowned locally and nationally for our outstanding results, friendly and supportive culture and focus on putting the student at the heart of all that we do. We value our staff and students highly, and invest heavily in their development, support and wellbeing. Situated in Leyland, Lancashire, the College is near the M6, M61 and M65 and within commuting distance of Manchester, Liverpool and the Lake District.Join a world class Service Desk and help shape the future of IT Services at Runshaw!Runshaw College is proud to have an SDI accredited World Class Service Desk. We keep our services simple, auditable and focused on experience. With ITIL 5 now launched, we are already working in a way that aligns with the new Product and Service Lifecycle, strong governance and modern digital practices.We are looking for a Service Desk Coordinator for Process and Improvement who will help us take the next step. You will help us strengthen our DPSM approach across Product, Service, Experience, Strategy, Transformation and Governance. You will co lead a shared group of Analysts and Technicians and help keep our day to day service calm, consistent and people centred.You will lead on improving the way we work. That includes owning our monthly reporting, driving continual service improvement, keeping our processes easy to follow, ensuring evidence is ready for external audits and helping us maintain the standards expected of an SDI aligned service. You will guide colleagues through process thinking, support quality reviews and champion the use of knowledge, self service and user feedback.You will also take part in frontline Service Desk work. This includes accurate logging and triage, improving first touch resolution, supporting our Microsoft 365 environment, keeping our CMDB and knowledge base accurate, and helping us run a stable IT environment through daily operational tasks. You will turn improvement ideas into action and help spot problems early so we can prevent incidents before they happen.You should be organised, calm and quality driven. You will need strong communication skills, a solid grounding in IT service management and an ability to explain technical matters simply. Familiarity with ITIL or SDI frameworks is ideal, and an interest in improvement work is key. We value people who learn quickly, support their colleagues and reflect our values of respect, enjoyment, dedication and excellence.Runshaw is a great place to work. Our campus is friendly, welcoming and home to over 5,000 learners and 650 staff. We invest heavily in development, wellbeing and creating a positive working culture. You will be supported from day one and encouraged to keep growing your skills across IT, service management and leadership.If you want to join a high performing team that is modern, people focused and ready for the next stage of excellence, we would love to hear from you.Closing date for this post is 12 noon, Friday 13th February 2026For further information and to apply, please visit www.runshaw.ac.uk/work-at-runshaw/current-vacancies and click on Vacancies. Alternatively, email HR@runshaw.ac.uk or call 01772 642004, quoting the vacancy reference number.Runshaw College is committed to safeguarding and promoting the health, safety and welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We value diversity and welcome applications from all sections of the community, particularly people with protected characteristics.