Service Manager
| Dyddiad hysbysebu: | 30 Ionawr 2026 |
|---|---|
| Cyflog: | £47,810.00 i £54,710.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £47810.00 - £54710.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Chwefror 2026 |
| Lleoliad: | Milton Keynes, MK6 5LD |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9430-26-0073 |
Crynodeb
Service Delivery, Service Improvement, Excellent Outcomes for Patients Support the operations manager in developing service development plans to align national direction / strategies and local priorities. To work as part of a CSU and be involved in improvement initiatives. To lead or work as part of a Pathway Team as directed by CSU leadership and to lead and champion wider quality improvement work Champion inspire and promote the development of a culture of continuous improvement, including developing and deploying own improvement skills, role modelling the behaviours of leadership for improvement and leading / supporting local improvement initiatives. Performance Management Monitor and manage the performance within the service / Division [including RTT reports, waiting lists, discharge summary completion, outpatient new to follow up ratios, diagnostic treatment status, length of stay]. Ensure data validation is completed to achieve required national and local RTT targets and milestones. Work across the Division to ensure that the Trust access standards are consistently met for all patients. Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to more senior operational management and others to avoid future occurrences. Communication Communicate clearly and effectively with staff to ensure they are kept up to date with relevant information in regard to divisional business plans and operational requirements. Provides information regarding performance in a supportive manner which encourages collaborative working in order to deliver against targets to administrative staff. Staff Management To manage administration and support staff employed within service / Division. Manage timely and effective recruitment and retention of staff. As directed by the Operational Manager for the CSU. Ensure appraisal is carried out for all staff and training needs are identified. Manage mandatory training and ensure that service records are kept up to date. Be responsible for managing absence rates within the staff group. Manage staff expectations particularly around changes to the service / Division which may impact their job security. Business Planning and Management Support plans for the development of services as required and as directed by the CSU Lead and Operational Manager. Analysing and interpreting complex data in order to deliver well presented information. Regularly monitor demand and activity within area of responsibility. To plan, organise and arrange activities to link with the overall directorate strategy. Financial Budgetary Management Work within clinical coding to ensure targets for clinical coding are met to maximise income in line with payment by results [PBR] ensuring clinicians are engaged in the process. Regular review and monitoring of delegated budgets and investigating and escalating variances. Please refer to the job description for further details.