Customer Service Advisor
| Dyddiad hysbysebu: | 30 Ionawr 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Mawrth 2026 |
| Lleoliad: | Boston, Lincolnshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Pilgrim Foodservice Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Customer Support Advisor
Location: Boston, Lincolnshire
Hours: Full time, 37.5 hours per week
Working days: Tuesday to Saturday, 9:00am to 5:00pm
About Pilgrim Foodservice
Pilgrim Foodservice is a family-owned business founded in 1980 and based in Boston, Lincolnshire. We are one of the UK’s leading foodservice wholesalers, supplying thousands of independent businesses nationwide. Our customers include restaurants, cafés, schools, care homes and takeaways. We are proud of our reliable service, quality products and long-standing customer relationships.
The Role
We are looking for a friendly and confident Customer Support Advisor to join our Support Team in Boston.
This is a busy, customer-focused role where you will speak to customers daily, take phone orders, resolve queries and help grow accounts by recommending suitable products.
You will work closely with drivers, warehouse teams and other departments to ensure customers receive a smooth and reliable service.
Key Responsibilities
Handle incoming calls and emails professionally and efficiently
Take orders and support customers with queries
Resolve issues and complaints through to completion
Onboard new customers and build strong working relationships
Identify opportunities to upsell products and develop accounts
Maintain accurate records on internal systems
About You
At least 1 year’s experience in a customer-facing role (ideally phone-based)
Strong spoken and written English
Confident, organised and calm under pressure
Comfortable speaking with customers and recommending products
Positive, team-focused and proactive
What We Offer
Full time, permanent contract
Death in Service benefit (minimum 2x salary)
Staff discount across our full product range
Christmas loyalty reward – 10% back on what you spend with us to use towards your Christmas shop
Above statutory holiday allowance
Refer a Friend bonus scheme
Wellbeing support through GroceryAid
Cycle to Work scheme (save up to 47%)
Discounted gym membership
Genuine progression opportunities within the business
Apply today for immediate consideration.
Location: Boston, Lincolnshire
Hours: Full time, 37.5 hours per week
Working days: Tuesday to Saturday, 9:00am to 5:00pm
About Pilgrim Foodservice
Pilgrim Foodservice is a family-owned business founded in 1980 and based in Boston, Lincolnshire. We are one of the UK’s leading foodservice wholesalers, supplying thousands of independent businesses nationwide. Our customers include restaurants, cafés, schools, care homes and takeaways. We are proud of our reliable service, quality products and long-standing customer relationships.
The Role
We are looking for a friendly and confident Customer Support Advisor to join our Support Team in Boston.
This is a busy, customer-focused role where you will speak to customers daily, take phone orders, resolve queries and help grow accounts by recommending suitable products.
You will work closely with drivers, warehouse teams and other departments to ensure customers receive a smooth and reliable service.
Key Responsibilities
Handle incoming calls and emails professionally and efficiently
Take orders and support customers with queries
Resolve issues and complaints through to completion
Onboard new customers and build strong working relationships
Identify opportunities to upsell products and develop accounts
Maintain accurate records on internal systems
About You
At least 1 year’s experience in a customer-facing role (ideally phone-based)
Strong spoken and written English
Confident, organised and calm under pressure
Comfortable speaking with customers and recommending products
Positive, team-focused and proactive
What We Offer
Full time, permanent contract
Death in Service benefit (minimum 2x salary)
Staff discount across our full product range
Christmas loyalty reward – 10% back on what you spend with us to use towards your Christmas shop
Above statutory holiday allowance
Refer a Friend bonus scheme
Wellbeing support through GroceryAid
Cycle to Work scheme (save up to 47%)
Discounted gym membership
Genuine progression opportunities within the business
Apply today for immediate consideration.