Interim Operations Manager

Dyddiad hysbysebu:	29 Ionawr 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Negotiable
Oriau:	Llawn Amser
Dyddiad cau:	06 Chwefror 2026
Lleoliad:	Derby, DE23 3TX
Cwmni:	NHS Jobs
Math o swydd:	Cytundeb
Cyfeirnod swydd:	A3283-26-0004

Crynodeb

Interim Operational Leadership & Continuity Provide senior operational management across all Derby sites during the interim period. Ensure continuity of leadership, decision making and service delivery. Act as the senior operational escalation point for Aspiro Derby. Support the GP Partners and Senior Leadership team in maintaining operational stability during the interim period. Line Management & WorkforceOperations Directly line manage the Deputy Operations Manager. Provide guidance, support and professional development to the Deputy Operations team to ensure operational objectives are met. Maintain oversight of staffing levels and rotas across Derby sites, working with the Deputy Operations to ensure adequate cover for clinical and administrative teams, including: GPs and trainees Nurses and HCAs Pharmacists ACPs, ANPs, FCPs and Paramedics Front Desk, Call Hub, Clinical Admin and Practice Admin teams Collaborate with HR to support recruitment, on boarding, attendance management and other workforce matters. Ensure clear delegation of operational responsibilities to the Deputy Operations and effective accountability for service delivery. Day-to-Day Operational Management Hold overall accountability for the day-to-day operational running of Derby sites. Ensure effective operational oversight of: Patient access and call handling Reception and Site Lead Management Clinical administration and workflow management Use of clinical/digital systems and patient pathways such as Rapid Health, SystmOne, Accurux etc. Monitor and manage locums, agency staff and temporary clinical staff: Ensure they provide up-to-date, accurate information for patient records, scheduling and handovers Coordinate on boarding, induction and compliance checks Monitor usage to ensure adequate cover and cost-efficiency Address performance or communication issues to maintain service quality Identify and resolve operational issues promptly, escalating where appropriate. Premises & Facilities Management Provide operational oversight of all practice premises and facilities across Derby sites. Ensure buildings, equipment and infrastructure are maintained safely and effectively. Act as the operational lead for contractors and external service providers, including cleaning, maintenance, waste management, estates and security. Coordinate repairs, upgrades and compliance checks with estates leads. Ensure compliance with health & safety, fire safety, infection prevention and statutory regulations. Monitor and report on premises related risks and ensure timely escalation and resolution. Work with the Deputy Operations and Site Leads to maintain operational continuity during maintenance or contractor work. Quality, Safety & CQC Compliance Maintain oversight of CQC compliance across Derby sites. Ensure policies, SOPs, audits and training requirements are up to date and embedded. Support management of: Complaints and patient feedback Significant events and learning reviews Infection prevention and control processes Safeguarding operational arrangements Work with clinical leads to ensure safe and effective patient pathways. Performance Management & Reporting Monitor operational KPIs, including: Patient access and demand/capacity Workflow turnaround times Appointment utilisation and DNA rates Staffing levels, vacancies, and absences Complaints and response times Provide regular operational reports to Partners & Senior Leadership team. Use data to identify risks and drive service improvements. Patient Experience Ensure consistent, high-quality patient experience across all Derby sites. Act as senior oversight for operational complaints and escalations. Work with patient liaison functions to implement learning and prevent recurring issues. Financial & Resource Oversight Work with the Finance Team (where necessary) to ensure operational delivery aligns with budgets. Monitor locum and agency usage, overtime and other operational costs. Support short-term financial and resource decisions necessary to maintain service continuity. Skills, Experience & Attributes Essential Senior operational management experience in healthcare, ideally primary care or NHS settings. Experience managing multi-site services and multidisciplinary teams. Strong understanding of GP practice operations and patient access. Proven leadership, decision-making and communication skills. Ability to remain calm and authoritative under pressure. Strong organisational, analytical and problem-solving skills. Confident IT user, including Microsoft Office and clinical systems (e.g., SystmOne). Desirable Experience in an interim or fixed-term operational leadership role. Experience supporting CQC inspections. Experience within a large GP group or federated model. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Post-holders must adhere to the following principles: In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with Aspiro policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Aspiro Health & Safety policy, the Health & Safety manual, and the Aspiro Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to Aspiro guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks; Making effective use of training to update knowledge and skills; Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards; Active reporting of health and safety hazards and infection hazards immediately when recognised; Keeping own work areas generally clean and overseeing Site Managers in the maintenance of general standards of cleanliness consistent with the scope of their role. Undertaking periodic infection control training (minimum annually); Reporting potential risks identified to the Aspiro Management. Equality & Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Aspiro procedures and policies and current legislation; Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues; Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Job Description Reviews This job description is intended to provide an outline of the key tasks and responsibilities only, the list is non-exhaustive.There may be other duties required of the post holder commensurate with their position. This description will be open to regular review and may be amended in the light of developing or changing services, or as part of an individual performance review process. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of Aspiro.