Senior IT Service Manager
| Dyddiad hysbysebu: | 29 Ionawr 2026 |
|---|---|
| Cyflog: | £45,544 i £49,523 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Chwefror 2026 |
| Lleoliad: | Telford, Shropshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | HMRC |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Job description
This role will primarily involve the Service Management of IT Services alongside managing a multi-functional team that oversees the governance of identities and access management on the HMRC estate. This includes the planning of activities to ensure the delivery of successful Service Management, along with service performance, operational reporting, managing risks and problem solving.
Person specification
Providing leadership to a multifunctional team.
Planning activities to ensure the delivery of successful Service Management.
Service performance and operational reporting.
Managing risks and problem solving.
Working with stakeholders to transition new services into Business as Usual (BAU) live support and deliver changes.
Representing the IT service managers at a senior level and acting as an escalation point for business stakeholders.
Continually making improvements to IT processes and services.
Improving user experience and increasing customer satisfaction.
Essential Criteria:
IT service delivery skills and an understanding of Microsoft Office 365.
Excellent communication skills (verbal and written).
Experience of collaborating with internal and external stakeholders/users/suppliers.
Ability to learn quickly and master new concepts.
Analytical skills.
Desirable Criteria:
Understanding of successful delivery of end user IT services and continuous improvement.
Understanding of ITIL processes.
Commercial contract renewals and licensing of services.
Problem solving.
This role will primarily involve the Service Management of IT Services alongside managing a multi-functional team that oversees the governance of identities and access management on the HMRC estate. This includes the planning of activities to ensure the delivery of successful Service Management, along with service performance, operational reporting, managing risks and problem solving.
Person specification
Providing leadership to a multifunctional team.
Planning activities to ensure the delivery of successful Service Management.
Service performance and operational reporting.
Managing risks and problem solving.
Working with stakeholders to transition new services into Business as Usual (BAU) live support and deliver changes.
Representing the IT service managers at a senior level and acting as an escalation point for business stakeholders.
Continually making improvements to IT processes and services.
Improving user experience and increasing customer satisfaction.
Essential Criteria:
IT service delivery skills and an understanding of Microsoft Office 365.
Excellent communication skills (verbal and written).
Experience of collaborating with internal and external stakeholders/users/suppliers.
Ability to learn quickly and master new concepts.
Analytical skills.
Desirable Criteria:
Understanding of successful delivery of end user IT services and continuous improvement.
Understanding of ITIL processes.
Commercial contract renewals and licensing of services.
Problem solving.