Customer Service Administrator
| Dyddiad hysbysebu: | 29 Ionawr 2026 |
|---|---|
| Cyflog: | £12.21 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Chwefror 2026 |
| Lleoliad: | Chelmsley Wood, Birmingham |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Elite Personnel Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | TM |
Crynodeb
Our client is seeking a Customer Service Administrator to join their team based at Birmingham Business Park on a temporary basis. The ideal candidate will be responsible for providing exceptional customer service, managing customer inquiries, and ensuring the smooth operation of customer service processes. This role requires strong communication skills, a problem-solving mindset, and the ability to work collaboratively to enhance customer satisfaction and streamline administrative tasks.
Duties for the Customer Service Administrator will include but not be limited to the following:
Respond to customer inquiries in a professional and timely manner.
Maintain accurate records of customer interactions on the customer relationship management system.
Collaborate with other departments (e.g., sales, logistics) to resolve customer issues and enhance overall service delivery.
Conduct follow-up communications with customers to ensure satisfaction and resolve any outstanding issues.
Provide feedback on recurring customer issues to help drive improvements in products and services.
Hours for the Customer Service Administrator are 9am -5:30pm Monday to Friday.
The ideal candidate for the Customer Service Administrator will have the following:
Proven experience in a customer service role.
Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
Strong verbal and written communication skills.
Excellent problem-solving abilities and a customer-oriented mindset.
Ability to multitask and prioritise effectively in a fast-paced environment.
Strong attention to detail and organisational skills.
Ability to work both independently and as part of a team.
Benefits for the Customer Service Administrator include:
Weekly pay via Elite Personnel
Holiday Pay
Pension
Free Parking
Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
Duties for the Customer Service Administrator will include but not be limited to the following:
Respond to customer inquiries in a professional and timely manner.
Maintain accurate records of customer interactions on the customer relationship management system.
Collaborate with other departments (e.g., sales, logistics) to resolve customer issues and enhance overall service delivery.
Conduct follow-up communications with customers to ensure satisfaction and resolve any outstanding issues.
Provide feedback on recurring customer issues to help drive improvements in products and services.
Hours for the Customer Service Administrator are 9am -5:30pm Monday to Friday.
The ideal candidate for the Customer Service Administrator will have the following:
Proven experience in a customer service role.
Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
Strong verbal and written communication skills.
Excellent problem-solving abilities and a customer-oriented mindset.
Ability to multitask and prioritise effectively in a fast-paced environment.
Strong attention to detail and organisational skills.
Ability to work both independently and as part of a team.
Benefits for the Customer Service Administrator include:
Weekly pay via Elite Personnel
Holiday Pay
Pension
Free Parking
Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.