Digital Support Officer
| Dyddiad hysbysebu: | 29 Ionawr 2026 |
|---|---|
| Cyflog: | £31,022 i £33,699 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable), |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Chwefror 2026 |
| Lleoliad: | Tamworth, Staffordshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Tamworth Borough Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
TAMWORTH BOROUGH COUNCIL
CORPORATE SERVICES
Digital Support Officer – Customer Experience
£31,022 - £33,699 per annum
Hybrid working contract
37 hours per week
Permanent
Are you ready to shape the future of customer engagement? As part of our new corporate plan, we’re committed to transforming how we serve our community. We’re looking for a Digital Support Officer to join our customer experience team, someone who is passionate about using digital technology to deliver smarter, simpler and more effective services for our customers.
This is a unique opportunity to make a real difference by helping us deploy our Netcall suite of products, ensuring we continuously improve the experience for everyone who interacts with us. You will play a central role in developing our customer portal, case management system and omnichannel contact centre platform, ensuring that opportunities for improvement are realised.
You will also support wider transformation by applying AI and robotic tools to simplify processes and speed up service delivery. As a vital member of the team, you’ll design, test and deploy digital solutions that put customers first, provide troubleshooting support and be comfortable liaising with suppliers. You will support the creation of training materials and user guides and ensure strong data quality and GDPR compliance.
To thrive in this role, you’ll need:
• A proactive mindset combined with robust data management and organisational skills.
· Experience working on digital improvement projects, from planning, building and testing through to delivery.
· Highly developed interpersonal skills, with the ability to communicate effectively with colleagues, users and stakeholders.
· Technical proficiency in the configuration of customer focused low code platforms ideally using Netcall Create and Converse telephony.
· The ability to prioritise workloads, meet deadlines, and maintain high standards of accuracy.
Why join us? You’ll be part of a forward-thinking organisation committed to delivering exceptional customer service. The team is a friendly, supportive and collaborative environment where your contributions will directly impact the community.
If you’re passionate about customer service, technology, innovation, and making a difference, we’d love to hear from you. Awareness of the Netcall suite of products is desirable however not essential as full training will be provided.
This is a hybrid working contract, there is a requirement for some of duties to be carried out at home and some on site. Site attendance will constitute more than 40% of available working time.
We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
For an informal discussion about the role please contact Joanne Shaw, Digital Customer Experience Manager, at joanne-shaw@tamworth.gov.uk.
For further information and to apply please visit Tamworth BC Jobs.
Late applications and/or CVs will not be accepted. Agencies need not apply.
If you have any queries about the recruitment process, please email recruitment@tamworth.gov.uk.
Closing date: 12 noon, 18th February 2026
Proposed interview date: 3rd or 11th March 2026
In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated to prevent the number of applications received being unmanageable. Therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered. Following the closing date, the Recruiting Manager will shortlist, and you will be notified.
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.
We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.
Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.
CORPORATE SERVICES
Digital Support Officer – Customer Experience
£31,022 - £33,699 per annum
Hybrid working contract
37 hours per week
Permanent
Are you ready to shape the future of customer engagement? As part of our new corporate plan, we’re committed to transforming how we serve our community. We’re looking for a Digital Support Officer to join our customer experience team, someone who is passionate about using digital technology to deliver smarter, simpler and more effective services for our customers.
This is a unique opportunity to make a real difference by helping us deploy our Netcall suite of products, ensuring we continuously improve the experience for everyone who interacts with us. You will play a central role in developing our customer portal, case management system and omnichannel contact centre platform, ensuring that opportunities for improvement are realised.
You will also support wider transformation by applying AI and robotic tools to simplify processes and speed up service delivery. As a vital member of the team, you’ll design, test and deploy digital solutions that put customers first, provide troubleshooting support and be comfortable liaising with suppliers. You will support the creation of training materials and user guides and ensure strong data quality and GDPR compliance.
To thrive in this role, you’ll need:
• A proactive mindset combined with robust data management and organisational skills.
· Experience working on digital improvement projects, from planning, building and testing through to delivery.
· Highly developed interpersonal skills, with the ability to communicate effectively with colleagues, users and stakeholders.
· Technical proficiency in the configuration of customer focused low code platforms ideally using Netcall Create and Converse telephony.
· The ability to prioritise workloads, meet deadlines, and maintain high standards of accuracy.
Why join us? You’ll be part of a forward-thinking organisation committed to delivering exceptional customer service. The team is a friendly, supportive and collaborative environment where your contributions will directly impact the community.
If you’re passionate about customer service, technology, innovation, and making a difference, we’d love to hear from you. Awareness of the Netcall suite of products is desirable however not essential as full training will be provided.
This is a hybrid working contract, there is a requirement for some of duties to be carried out at home and some on site. Site attendance will constitute more than 40% of available working time.
We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
For an informal discussion about the role please contact Joanne Shaw, Digital Customer Experience Manager, at joanne-shaw@tamworth.gov.uk.
For further information and to apply please visit Tamworth BC Jobs.
Late applications and/or CVs will not be accepted. Agencies need not apply.
If you have any queries about the recruitment process, please email recruitment@tamworth.gov.uk.
Closing date: 12 noon, 18th February 2026
Proposed interview date: 3rd or 11th March 2026
In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated to prevent the number of applications received being unmanageable. Therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered. Following the closing date, the Recruiting Manager will shortlist, and you will be notified.
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.
We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.
Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.