Technical Support Officer | Calderdale and Huddersfield NHS Foundation Trust
| Dyddiad hysbysebu: | 29 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £27,485 - £30,162 per annum, pro rata |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Chwefror 2026 |
| Lleoliad: | Elland, HX5 9JP |
| Cwmni: | Calderdale & Huddersfield NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7770474/372-THIS1397-A |
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The post holder will be required to support and travel throughout all our customer organisations and localities.
The post holder will manage and participate in the support of all IT systems and hardware including telephone hardware, within the contractual Service Level Agreements (SLA). To ensure IT expertise and support is provided within the health community following standardised processes, ensuring reliability of hardware and efficiencies savings where deemed appropriate. To work in an advisory capacity as well as support and provide a resolution (fix) to the customers and direct end users.
The post holder will assist in the provision of an effective Health Informatics Service Delivery service across the patch. He or she will provide first and second level support to users of the Technologies service. The post holder will also provide an interface for other activities such as, Change, Problem, Configuration, Release and IT Service Continuity Management (ITIL).
• To ensure IT expertise and support is provided within the health community following standardised processes to promote efficiency and reliability of the customer’s hardware estate.
• To ensure that all hardware and software being installed meets agreed standards, is fully compatible with the established base, and allows a successful transition from the previous platform or process.
• To raise the profile of the Informatics IT service, in particular to establish a reputation for providing an effective and responsive service.
• To identify how each reported problem should be resolved, to request additional resources if necessary and ensure that all work is undertaken to the satisfaction of the customer.
Please see job description for further details.
Calderdale & Huddersfield NHS Foundation Trust is a dynamic and successful organisation with a strong organisational and personal development focus. With over 5,500 employees and a turnover of £310 million, the Trust provides a comprehensive range of secondary care services to the people of Calderdale and Huddersfield and has an exceptional reputation for service delivery.
The Foundation Trust aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others.
The IT department is basing its service management around IT Infrastructure Library’s (ITIL) - IT Service Management Best Practice. It is essential therefore to recognise the absolute dependence of the business upon the Information and Communications Technology infrastructure.
To assist in the provision of an effective Health Informatics Service Delivery service across the Customer base.
To provide first and second line support for all IT users within a Health Care Community, to include telecoms and network infrastructure support. To ensure problem identification and analysis of complex faults which may fall outside standard operating procedures
To act in an advisory capacity on IT policy, system security and PC system administration as in accordance with departmental procedures.
To monitor and review service level agreements and to bring any service targets that are, near to or not being met, to the attention of the Service Deliver Team Leaders and Service Delivery Managers.
To regularly review Service Delivery procedures and notify the Service Delivery Team Leaders/Manager with new updates as required.
To assess and coordinate your daily activity based on each call and prioritise jobs effectively as per procedures to ensure customer satisfaction at all times and to eliminate any potential clinical or security risks.
Please see job description for further details
This advert closes on Sunday 1 Feb 2026