14305 - Business Improvement Support Officer - Legal Aid Agency
| Dyddiad hysbysebu: | 29 Ionawr 2026 |
|---|---|
| Cyflog: | £29,303 i £31,061 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Chwefror 2026 |
| Lleoliad: | UK |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 14305 |
Crynodeb
Job Title & Grade:
Business Improvement Support Officer - EO
Contract Type:
Permanent
Salary range (depending on location):
National - £29,303 to £31,061
Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.
Location:
National (Excluding London, Brighton and Cambridge)
Directorate: Case Management
Team: Case Management Improvement Team (CMIT)
Working Pattern:
The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.
If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 29.36 hours and to cover 4 days of the week.
To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.
Reporting to:
Senior Business Improvement Manager
The Legal Aid Agency
We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.
Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.
Case Management
The Case Management team is central to the Agency, it is responsible for handling legal aid applications, processing case payments and dealing with correspondence and enquiries received in both Civil and Criminal Legal aid matters. Our dedicated staff ensure that 600,000 new clients access justice each year, while ensuring that legal aid lawyers are paid fairly.
We support all staff in our work, recognising success and promoting a positive and healthy work-life balance.
We have a culture where new ideas are encouraged and appreciated.
Case Management Improvement Team (CMIT)
The Case Management Improvement Team (CMIT) are central to delivering change and improvement across Case Management and the wider LAA. We strive to improve the services delivered by the LAA by improving the relationship we have with providers, reducing operating costs through more efficient ways of working and seeking out opportunities to deliver our services in more modern ways. The Case Management Improvement Team is LAA wide with staff in almost all of our locations.
Job Summary
The job holder will be expected to support the work of CMIT and the business improvement managers in delivering change and improvement initiatives with a particular focus on:
• Support specific improvement work, contributing to the department becoming more efficient and effective across operational work streams. Including supporting our agency wide AI strategy by providing improvement support across a range of innovative work streams.
• Ensuring plans, activity and change benefits are tracked and understood.
• Working to reduce the overall end to end processing times for clients and providers and improving customer service
• Supporting how the CMIT and LAA interact with providers and other stakeholders
Business Improvement Support Officer - EO
Contract Type:
Permanent
Salary range (depending on location):
National - £29,303 to £31,061
Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.
Location:
National (Excluding London, Brighton and Cambridge)
Directorate: Case Management
Team: Case Management Improvement Team (CMIT)
Working Pattern:
The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.
If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 29.36 hours and to cover 4 days of the week.
To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.
Reporting to:
Senior Business Improvement Manager
The Legal Aid Agency
We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.
Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.
Case Management
The Case Management team is central to the Agency, it is responsible for handling legal aid applications, processing case payments and dealing with correspondence and enquiries received in both Civil and Criminal Legal aid matters. Our dedicated staff ensure that 600,000 new clients access justice each year, while ensuring that legal aid lawyers are paid fairly.
We support all staff in our work, recognising success and promoting a positive and healthy work-life balance.
We have a culture where new ideas are encouraged and appreciated.
Case Management Improvement Team (CMIT)
The Case Management Improvement Team (CMIT) are central to delivering change and improvement across Case Management and the wider LAA. We strive to improve the services delivered by the LAA by improving the relationship we have with providers, reducing operating costs through more efficient ways of working and seeking out opportunities to deliver our services in more modern ways. The Case Management Improvement Team is LAA wide with staff in almost all of our locations.
Job Summary
The job holder will be expected to support the work of CMIT and the business improvement managers in delivering change and improvement initiatives with a particular focus on:
• Support specific improvement work, contributing to the department becoming more efficient and effective across operational work streams. Including supporting our agency wide AI strategy by providing improvement support across a range of innovative work streams.
• Ensuring plans, activity and change benefits are tracked and understood.
• Working to reduce the overall end to end processing times for clients and providers and improving customer service
• Supporting how the CMIT and LAA interact with providers and other stakeholders