Service Coordination Assistant
| Dyddiad hysbysebu: | 28 Ionawr 2026 |
|---|---|
| Cyflog: | £11,952 bob blwyddyn, pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 18 Chwefror 2026 |
| Lleoliad: | AB11 5QX |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 1 diwrnod yr wythnos |
| Cwmni: | Grampian Regional Equality Council |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Job Purpose
To support the Language Services Manager in the day-to-day running of GREC’s interpreting and translation services.
The role focuses on managing the interpreter booking system and shared inbox, coordinating freelance interpreters and translators, and delivering a high standard of service to clients.
This is a fast-paced and reactive role that requires strong organisation, initiative, and clear communication.
________________________________________
Key Responsibilities
Service Delivery & Coordination
• Manage booking requests for interpreting and translation services using Interpreter.io
• Monitor and respond to the Language Services inbox in a timely manner
• Match client requests with suitable interpreters and translators
• Confirm appointments and share relevant information with clients and freelancers
• Maintain accurate records within the booking system
• Provide ongoing support to interpreters and translators
Recruitment & Freelancer Pool Management
• Support sourcing of new freelance interpreters and translators
• Maintain an up-to-date pool of available freelancers
• Filter applications and assist with screening and interviews
• Support onboarding and induction processes
Events & Engagement
• Help organise quarterly events for interpreters and translators
• Support networking, training, and engagement activities
Administration & Finance Support
• Check and process timesheets for freelancers
• Liaise with the Office/Finance Manager regarding payments and invoicing
• Carry out general administrative duties as required
Team Support
• Work closely with the Language Services Manager and other assistant
• Provide cover and support during busy periods or staff absence
• Contribute positively to the wider GREC administrative team
________________________________________
Relationships
• Regular contact with clients and service users
• Regular contact with freelance interpreters and translators
• Close working relationship with Language Services Manager and GREC staff
________________________________________
Confidentiality & Professional Standards
• Handle sensitive information in line with GDPR and confidentiality requirements
• Maintain a professional and ethical approach at all times
• Represent GREC positively and uphold its values
________________________________________
Other Duties
This role description is not exhaustive. The post holder may be required to undertake other reasonable duties to support the service.
To support the Language Services Manager in the day-to-day running of GREC’s interpreting and translation services.
The role focuses on managing the interpreter booking system and shared inbox, coordinating freelance interpreters and translators, and delivering a high standard of service to clients.
This is a fast-paced and reactive role that requires strong organisation, initiative, and clear communication.
________________________________________
Key Responsibilities
Service Delivery & Coordination
• Manage booking requests for interpreting and translation services using Interpreter.io
• Monitor and respond to the Language Services inbox in a timely manner
• Match client requests with suitable interpreters and translators
• Confirm appointments and share relevant information with clients and freelancers
• Maintain accurate records within the booking system
• Provide ongoing support to interpreters and translators
Recruitment & Freelancer Pool Management
• Support sourcing of new freelance interpreters and translators
• Maintain an up-to-date pool of available freelancers
• Filter applications and assist with screening and interviews
• Support onboarding and induction processes
Events & Engagement
• Help organise quarterly events for interpreters and translators
• Support networking, training, and engagement activities
Administration & Finance Support
• Check and process timesheets for freelancers
• Liaise with the Office/Finance Manager regarding payments and invoicing
• Carry out general administrative duties as required
Team Support
• Work closely with the Language Services Manager and other assistant
• Provide cover and support during busy periods or staff absence
• Contribute positively to the wider GREC administrative team
________________________________________
Relationships
• Regular contact with clients and service users
• Regular contact with freelance interpreters and translators
• Close working relationship with Language Services Manager and GREC staff
________________________________________
Confidentiality & Professional Standards
• Handle sensitive information in line with GDPR and confidentiality requirements
• Maintain a professional and ethical approach at all times
• Represent GREC positively and uphold its values
________________________________________
Other Duties
This role description is not exhaustive. The post holder may be required to undertake other reasonable duties to support the service.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.