Executive Assistant and Diary Manager to the Ombudsman
| Dyddiad hysbysebu: | 28 Ionawr 2026 |
|---|---|
| Cyflog: | £37,673 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Chwefror 2026 |
| Lleoliad: | SW1P 4QP |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | The Parliamentary and Health Service Ombudsman |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Please note, we reserve the right to close the advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible.
Closing date: 11 February 2026
Interview dates: 24 and 25 February 2026
Make a difference, join our team.
The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right.
Based in the centre of Manchester, we employ 600 individuals, collaboratively working together to make voices heard. We have created a diverse and inclusive culture, whilst offering flexibility to give you the autonomy to work in the best way suited to you.
The role
This is an exciting opportunity to join the PHSO’s Executive Office as an Executive Assistant and Diary Manager to the Ombudsman, based in London.
A small, dynamic and flexible team, we work together to provide high quality and comprehensive support, dealing with rapidly changing priorities and juggling a wide range of tasks that are often urgent, complex and sensitive.
The Executive Assistant’s main role will be to provide comprehensive administrative support to the Ombudsman and, on an ad-hoc basis, the CEO. You will also work with colleagues in the Executive Office team and beyond to provide excellent administrative support for the PHSO’s senior team.
The successful candidate will be a well-organised individual with a keen eye for detail, a strategic approach to diary management and accustomed to providing a high standard of service in a customer focused environment. The role offers the opportunity for professional challenge and stimulus, rewarding the post holder with stretching and wide-ranging experience.
The successful applicant:
• Will have proven experience in managing complex diaries for senior leaders and providing administrative support to senior leaders.
• Will have proven experience working under pressure to meet tight or conflicting deadlines.
• Will have proven experience in building and maintaining relationships with stakeholders particularly at a senior level.
We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.
We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:
• Asian, Black, Mixed Ethnicity or another ethnic background
• disabled
• LGBTQ.
Benefits:
• Civil Service Pension scheme
• 32.5 days annual leave
• hybrid working, 40 percent office based
• flexible working
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• comprehensive learning and development programme
• employee discount scheme across hundreds of retailers
• bicycle loan scheme
• season ticket loan
• gym membership subsidy
• paid for professional memberships
• eye test reimbursement.
Inclusion & Wellbeing
Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.
Actions we take to embed this include:
• an anonymised shortlisting process to make sure it is fair and unbiased
• monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
• providing wellbeing support and opportunities for personal and professional development for all colleagues
• creating spaces for connection and engagement through our employee network groups and social clubs
• part of the disability confident scheme
• providing reasonable adjustments
• engaging in regular inclusion learning to enhance the cultural competency of our organisation.
If you want to join a dedicated team that makes a real difference and helps raise standards in public services, then is the opportunity for you.
If you would like to learn more about the role, please contact Faye Glover, Private Secretary to Ombudsman, Faye.Glover@ombudsman.org.uk
Interviews will be held onsite.
Please do not use AI as this may result in in your application being rejected.
Please note that we don’t offer feedback at application stage.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. We are unable to offer sponsorship as we do not have a licence.
We do not accept CV’s. To apply for the role, please complete the application form by clicking on the ‘apply online’ button.
No agencies. Applications from individuals only.
Important notice: fraudulent job postings
We have been made aware that some websites are falsely advertising job vacancies for the Parliamentary and Health Service Ombudsman (PHSO). We only advertise job vacancies through these official channels:
- our website
- LinkedIn
- Civil Service Jobs
- GOV.uk
- Indeed
- Ombudsman association
Do not share personal details with any other websites claiming to represent PHSO. Contact our recruitment team to report any concerns at recruitment@ombudsman.org.uk
Closing date: 11 February 2026
Interview dates: 24 and 25 February 2026
Make a difference, join our team.
The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right.
Based in the centre of Manchester, we employ 600 individuals, collaboratively working together to make voices heard. We have created a diverse and inclusive culture, whilst offering flexibility to give you the autonomy to work in the best way suited to you.
The role
This is an exciting opportunity to join the PHSO’s Executive Office as an Executive Assistant and Diary Manager to the Ombudsman, based in London.
A small, dynamic and flexible team, we work together to provide high quality and comprehensive support, dealing with rapidly changing priorities and juggling a wide range of tasks that are often urgent, complex and sensitive.
The Executive Assistant’s main role will be to provide comprehensive administrative support to the Ombudsman and, on an ad-hoc basis, the CEO. You will also work with colleagues in the Executive Office team and beyond to provide excellent administrative support for the PHSO’s senior team.
The successful candidate will be a well-organised individual with a keen eye for detail, a strategic approach to diary management and accustomed to providing a high standard of service in a customer focused environment. The role offers the opportunity for professional challenge and stimulus, rewarding the post holder with stretching and wide-ranging experience.
The successful applicant:
• Will have proven experience in managing complex diaries for senior leaders and providing administrative support to senior leaders.
• Will have proven experience working under pressure to meet tight or conflicting deadlines.
• Will have proven experience in building and maintaining relationships with stakeholders particularly at a senior level.
We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.
We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:
• Asian, Black, Mixed Ethnicity or another ethnic background
• disabled
• LGBTQ.
Benefits:
• Civil Service Pension scheme
• 32.5 days annual leave
• hybrid working, 40 percent office based
• flexible working
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• comprehensive learning and development programme
• employee discount scheme across hundreds of retailers
• bicycle loan scheme
• season ticket loan
• gym membership subsidy
• paid for professional memberships
• eye test reimbursement.
Inclusion & Wellbeing
Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.
Actions we take to embed this include:
• an anonymised shortlisting process to make sure it is fair and unbiased
• monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
• providing wellbeing support and opportunities for personal and professional development for all colleagues
• creating spaces for connection and engagement through our employee network groups and social clubs
• part of the disability confident scheme
• providing reasonable adjustments
• engaging in regular inclusion learning to enhance the cultural competency of our organisation.
If you want to join a dedicated team that makes a real difference and helps raise standards in public services, then is the opportunity for you.
If you would like to learn more about the role, please contact Faye Glover, Private Secretary to Ombudsman, Faye.Glover@ombudsman.org.uk
Interviews will be held onsite.
Please do not use AI as this may result in in your application being rejected.
Please note that we don’t offer feedback at application stage.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. We are unable to offer sponsorship as we do not have a licence.
We do not accept CV’s. To apply for the role, please complete the application form by clicking on the ‘apply online’ button.
No agencies. Applications from individuals only.
Important notice: fraudulent job postings
We have been made aware that some websites are falsely advertising job vacancies for the Parliamentary and Health Service Ombudsman (PHSO). We only advertise job vacancies through these official channels:
- our website
- Civil Service Jobs
- GOV.uk
- Indeed
- Ombudsman association
Do not share personal details with any other websites claiming to represent PHSO. Contact our recruitment team to report any concerns at recruitment@ombudsman.org.uk
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.