Membership Advisor
| Dyddiad hysbysebu: | 28 Ionawr 2026 |
|---|---|
| Cyflog: | £25,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Chwefror 2026 |
| Lleoliad: | DH1 1TW |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | The Fed - Federation of Independent Retailers |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
The Federation of Independent Retailers (The Fed)
· Durham (Belmont Business Park)
· £25,000 per year, | Full-time 37.5h p/w
Are you comfortable talking to people, building trust, and identifying opportunities to help members get more value?
The Federation of Independent Retailers (The Fed) is looking for a Membership Advisor to join our Head Office Contact Centre team. This role blends sales and customer service, focusing on growing our membership while ensuring existing members fully benefit from their Fed membership.
What You’ll Be Doing:
Speaking with independent retailers via inbound and outbound calls
Identifying opportunities to recruit new members
Promoting membership benefits and partner offers in a consultative way
Supporting existing members with queries and follow-ups
Building long-term relationships with members
Taking part in sales and engagement campaigns
Updating customer information on CRM systems
What We’re Looking For:
Experience in customer service, sales, retail, or a contact centre environment
Friendly, confident, and professional communication style
Comfortable discussing products and benefits
Organised, motivated, and able to manage your own workload
Team player with a member-first mindset
IT literate (Microsoft Office and CRM systems)
Flexible to work on a rota (07:00–17:00, occasional weekends/bank holidays – time off in lieu)
Driving licence would be advantageous
What’s in It for You:
£25,000 salary
Annual performance-based bonus (up to 5%)
Quarterly team incentives
25 days holiday plus bank holidays
Company pension (4% employer contribution)
Free on-site parking
Monthly team lunches and free hot drinks
National retail discounts
· Durham (Belmont Business Park)
· £25,000 per year, | Full-time 37.5h p/w
Are you comfortable talking to people, building trust, and identifying opportunities to help members get more value?
The Federation of Independent Retailers (The Fed) is looking for a Membership Advisor to join our Head Office Contact Centre team. This role blends sales and customer service, focusing on growing our membership while ensuring existing members fully benefit from their Fed membership.
What You’ll Be Doing:
Speaking with independent retailers via inbound and outbound calls
Identifying opportunities to recruit new members
Promoting membership benefits and partner offers in a consultative way
Supporting existing members with queries and follow-ups
Building long-term relationships with members
Taking part in sales and engagement campaigns
Updating customer information on CRM systems
What We’re Looking For:
Experience in customer service, sales, retail, or a contact centre environment
Friendly, confident, and professional communication style
Comfortable discussing products and benefits
Organised, motivated, and able to manage your own workload
Team player with a member-first mindset
IT literate (Microsoft Office and CRM systems)
Flexible to work on a rota (07:00–17:00, occasional weekends/bank holidays – time off in lieu)
Driving licence would be advantageous
What’s in It for You:
£25,000 salary
Annual performance-based bonus (up to 5%)
Quarterly team incentives
25 days holiday plus bank holidays
Company pension (4% employer contribution)
Free on-site parking
Monthly team lunches and free hot drinks
National retail discounts