Estates Helpdesk and Facilities Team Leader | Yorkshire Ambulance Service NHS Trust

Dyddiad hysbysebu:	26 Ionawr 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£31,049 - £37,796 Per annum
Oriau:	Llawn Amser
Dyddiad cau:	26 Chwefror 2026
Lleoliad:	Wakefield, WF2 0XW
Cwmni:	Yorkshire Ambulance Service NHS Trust
Math o swydd:	Parhaol
Cyfeirnod swydd:	7734266/174-EHTL-140126

Crynodeb

In this role, you will play an instrumental part in supporting our Estates enabling plan through the development of an effective and efficient estates Helpdesk and Facilities service, using your supervision and leadership skills to foster a culture of collaboration and operational
excellence within your team.

Your responsibilities will include, overseeing the repairs and maintenance contract and workstream into the helpdesk, ensuring the effective triage and allocation of work to both internal operatives and external contractors.

Our Estates users are our customers, so it’s integral that you promote a proactive, customer centric approach, with a focus on continuous improvement and process refinement. You will also provide personal and administrative support to the Director of Fleet and Estates and the Senior leadership Team, managing the flow of communication between the Director, the senior team and key stakeholder across the Trust.

Provide personal and administrative support to the Director of Fleet and Estates and the Senior Management Team.
• Responsible for the management and development of an effective Helpdesk Service.
• Effective supervision of the Helpdesk Administration Team and Estates Caretakers, taking responsibility for, operational excellence, attendance management, appraisals, investigating complaints and making recommendations.
• Positively influence our department financial budget performance by ensuring an adequate internal workstream for our Estates Caretakers, based on skillset.
• Managing the back-office requirements for the Estates Contractor Network ensuring positive relationships are maintained through effective communication.
• Provide ownership for complaints/staff concerns coming into the Estates helpdesk, following through to resolution whilst providing the senior team and facilities management with common themes.
• Provide detailed reporting for senior management showing performance against Estates key performance indicators.
• Use initiative when dealing with enquiries, redirecting and liaising with others as appropriate.
• Provide administration support for senior meetings.
• Organise and maintain effective administrative procedures.
• To ensure confidentiality of all appropriate matters in accordance with Caldicott and other relevant guidance and legislation, with Trust policies and procedures.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Benefits:
• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes (salary dependent).
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Communication and Relationship Responsibilities
• Create and maintain positive communications with internal and external stakeholders.
• Must possess excellent communication and interpersonal skills with the ability to work across all stakeholder groups at all levels in a focused and diplomatic way.
• Able to demonstrate tact and sensitivity, using persuasive skills to produce best outcomes.
• Convey a personal commitment to embrace the YAS values as detailed in the YAS behavioural framework.
• Can present detailed information in an understandable format to a wide range of audiences.
• Must have the ability to receive and interpret complex information.
• Strong IT skills across all Microsoft packages.
• Liaise with Facilities Manager and the wider capital projects team to ensure strategy alignment.
• Manage the YAS reactive maintenance contract, liaising with external contractors, and building strong relationships.

Analytical and Judgemental Responsibilities
• Ability to analyse and interpret complex information across both planned and reactive elements of contractor performance (e.g., engineer attendance, first-time fix rates, call answer times, triage accuracy).
• Produce detailed reporting on all areas of estates performance to the senior leadership team.
• Monitor all activity into the Estates Helpdesk and maintain an accurate job management system.

Planning and Organisational Responsibilities
• Effectively manage the Estates Helpdesk to provide a trust-leading facilities management service.
• Analyse the Estates Helpdesk workstream to ensure appropriate allocation of works.
• Ensure full utilisation of the administrative team and Estates Caretakers.
• Manage any internal job and asset management system.

Policy and Service Development Responsibilities
• Take an active role in developing and implementing department policies and SOPs.

Financial, Physical and Information Resource Responsibilities
• Positively influence department budgets through effective triage of the Estates Helpdesk workstream.
• Manage the Helpdesk resource budget.
• Provide detailed financial reporting on contractor expenditure and productivity.
• Identify financial risks and expenditure limits, raising awareness to stakeholders.
• Provide detailed performance reporting across a wide range of KPIs.
• Be an authorised signatory for timesheets for supervised staff.
• Monitor the accuracy of purchase orders raised by your team.
• Approve travel expenses.

Research and Audit Responsibilities
• Provide a robust quality assurance programme to measure compliance and effectiveness of the Estates Helpdesk.

Leadership, Management, Training and Supervision Responsibilities
• Be the first point of contact for team employee relations issues.
• Promote an open, fair and collaborative team culture, using effective communication, 1:1s, and appraisals.
• Motivate, develop and support the team to achieve KPIs.
• Assist in recruitment and selection processes, including interview panels and appointing officer duties.
• Train new Help Desk staff on all processes and electronic systems.

Corporate Responsibilities
• Maintain confidentiality and security of information in line with GDPR, the Data Protection Act 2018, and Caldicott principles.
• Ensure staff awareness of obligations under legislation including FOI Act 2000 and Computer Misuse Act 1990.
• Adhere to the Health and Safety at Work Act to ensure safety of self, colleagues and patients.
• Undertake mandatory training as required.
• Adhere to the Equal Opportunities Policy.
• Comply with Trust policies, procedures, and protocols.
• Understand that this job description may change with organisational needs.

Safeguarding Children
• Recognise and report Child Protection concerns, including potential abuse.
• Ensure compliance with Section 11 of the Children Act 2004 and related safeguarding guidance.

Safeguarding Adults
• Recognise and report concerns regarding Vulnerable Adults, including mental health and social care issues.
• Comply with mandatory safeguarding training and embed adult safeguarding in daily practice.


This advert closes on Monday 9 Feb 2026