Hub Call Handler
| Posting date: | 27 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | • Annual leave entitlement starts at 26 days increasing by 1 day for each full year up to an additional 5 days (pro rata for part time), plus bank holidays • Contributory pension scheme matched up to 5% of gross salary • Employee assistance programme – for staff and their families to obtain information and support • Free eye tests • Vouchers, cash-back and discounts from ‘Charity Worker Discounts’ • Eligible for ‘Blue Light’ discount card |
| Hours: | Part time |
| Closing date: | 26 February 2026 |
| Location: | Eastleigh, Hampshire |
| Remote working: | On-site only |
| Company: | One Community |
| Job type: | Permanent |
| Job reference: | HCH 3days |
Summary
One Community is looking for a personable, experienced individual to work as a part of our Communication Hub, processing all incoming enquiries to the charity.
The role will be 3 days per week, working 7.30am to 3.30pm with 30 minutes unpaid lunch break.
What you'll do:
• Work within the Communication Hub at One Community amongst a small team of call handlers, dealing with phone calls, emails, web forms and face-to-face enquiries.
• Be responsible for your own administration and record keeping, using a variety of computer applications and databases.
• Provide administrative support to the Hub and Operational Leads.
What we're looking for:
• Excellent communication, customer service and interpersonal skills
• Organised, adaptable, and a strong team player
• Proficient in the use of IT to keep accurate records
• A commitment to equality and diversity in all aspects of work
What we offer:
• A supportive and inclusive team environment
• Regular supervision and ongoing development
• A meaningful role where your contribution genuinely makes a difference
• Pension scheme and work-life support services
If you’re looking for a varied, challenging, and truly rewarding role, this could be the perfect opportunity for you.
Please apply with a covering letter and your CV, detailing your suitability for the post in reference to the person specification and job description.
Send your covering letter and CV to Jeanette Email - jworkman@1community.org.uk
Closing date: Friday 13th February 2026
The role will be 3 days per week, working 7.30am to 3.30pm with 30 minutes unpaid lunch break.
What you'll do:
• Work within the Communication Hub at One Community amongst a small team of call handlers, dealing with phone calls, emails, web forms and face-to-face enquiries.
• Be responsible for your own administration and record keeping, using a variety of computer applications and databases.
• Provide administrative support to the Hub and Operational Leads.
What we're looking for:
• Excellent communication, customer service and interpersonal skills
• Organised, adaptable, and a strong team player
• Proficient in the use of IT to keep accurate records
• A commitment to equality and diversity in all aspects of work
What we offer:
• A supportive and inclusive team environment
• Regular supervision and ongoing development
• A meaningful role where your contribution genuinely makes a difference
• Pension scheme and work-life support services
If you’re looking for a varied, challenging, and truly rewarding role, this could be the perfect opportunity for you.
Please apply with a covering letter and your CV, detailing your suitability for the post in reference to the person specification and job description.
Send your covering letter and CV to Jeanette Email - jworkman@1community.org.uk
Closing date: Friday 13th February 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.