Team Leader – Order Processing
| Dyddiad hysbysebu: | 27 Ionawr 2026 |
|---|---|
| Cyflog: | £32,000 i £35,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Chwefror 2026 |
| Lleoliad: | Hamilton, South Lanarkshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Allstaff |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Allstaff Office Division are delighted to bring to the market the role of Team Leader – Order Processing Team for a well-established manufacturing company based in the Hamilton area.
Due to the location, applicants must be able to drive with their own transport.
This is a 40-hour week, Monday to Friday, with flexible hours between 8am–5.30pm. Following successful completion of training and probation, hybrid working is available (2 days from home, 3 days in the office).
Team Leader Job Responsibilities:
Lead and support the Order Processing team to meet daily targets and service levels.
Monitor team performance and provide coaching, feedback, and development support.
Take phone calls from customers and deal with enquiries.
Liaise with other depots within the business.
Support the sales reps and technical team.
Act as the first point of contact for escalated customer or order issues.
Ensure consistent and accurate order processing using the SAGE system.
Assist in onboarding and training of new team members.
Support management in reporting and continuous process improvement.
Essential Criteria:
Previous experience in a customer-facing role/Team Leader role
Good telephone manner.
Ability to work within a team.
Additional Information:
Hours: 40 hours per week, Monday to Friday
Holidays: 33 days
Hybrid working available after successful completion of probation
Experience Required:
36 months' experience in a relevant role (e.g., order processing or team leadership)
Job Location: Hamilton
Salary: £32,000 – £35,000 per annum – DOE
Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer. By sending your CV you are consenting to Allstaff processing your personal data for the purposes of providing work finding services, including processing using software solution providers and back-office support.
Due to the location, applicants must be able to drive with their own transport.
This is a 40-hour week, Monday to Friday, with flexible hours between 8am–5.30pm. Following successful completion of training and probation, hybrid working is available (2 days from home, 3 days in the office).
Team Leader Job Responsibilities:
Lead and support the Order Processing team to meet daily targets and service levels.
Monitor team performance and provide coaching, feedback, and development support.
Take phone calls from customers and deal with enquiries.
Liaise with other depots within the business.
Support the sales reps and technical team.
Act as the first point of contact for escalated customer or order issues.
Ensure consistent and accurate order processing using the SAGE system.
Assist in onboarding and training of new team members.
Support management in reporting and continuous process improvement.
Essential Criteria:
Previous experience in a customer-facing role/Team Leader role
Good telephone manner.
Ability to work within a team.
Additional Information:
Hours: 40 hours per week, Monday to Friday
Holidays: 33 days
Hybrid working available after successful completion of probation
Experience Required:
36 months' experience in a relevant role (e.g., order processing or team leadership)
Job Location: Hamilton
Salary: £32,000 – £35,000 per annum – DOE
Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer. By sending your CV you are consenting to Allstaff processing your personal data for the purposes of providing work finding services, including processing using software solution providers and back-office support.