Integrated Advice Officer
| Dyddiad hysbysebu: | 27 Ionawr 2026 |
|---|---|
| Cyflog: | £24,307.00 i £27,097.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24307.00 - £27097.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Chwefror 2026 |
| Lleoliad: | Grimsby, DN31 1SY |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | U0047-26-0001 |
Crynodeb
JOB PURPOSE Deliver a professional front line customer service for Adult Social Care. Undertake first level screening over the telephone and respond to other electronic referrals into the North East Lincolnshire Adult Social Care service. Provide a comprehensive advice and information service to the general public, other professionals and stakeholders. Maintain accurate and comprehensive records (SystmOne). PRINCIPAL DUTIES & REPONSIBILITES To provide a professional front line service to clients, their carers, members of the public, other professional colleagues and all other stakeholders who make contact with Adult Social Care. This may be in a variety of different locations and will sometimes be on a lone working basis and at other times as part of a team. To complete screening and risk assessments on the telephone. Where appropriate, divert or signpost callers or resolve presenting needs autonomously. To provide advice, information and guidance to the general public, other professionals and a range of stakeholders and to take responsibility for ensuring that all information provided is, at all times, accurate and up to date Undertake proportionate assessments which will include identifying risk factors to inform speed / urgency / priority levels of onward referrals. The need may arise for undertaking small adjustments to support packages for service users and carers. Understanding and implementing, accurately, the Care Act 2014, Care and Support Eligibility criteria. To take responsibility for researching, developing and maintaining an extensive knowledge of the services provided by focus and other partner agencies to ensure the best possible service is provided for clients and other callers. Responsible for instigating the Missing Persons Policy in respect of lone workers, if appropriate. Update and maintain IT systems such as client and staff databases and electronic rota management systems where changes are required. Undertake data quality tasks as directed Identify and alert safeguarding issues relating to adults and children, and divert the call appropriately according to policy and procedure. Participate in establishing formal and informal links with appropriate staff, statutory, voluntary and community bodies in accordance with agreed policy. Collate and produce accurate legible information / records / reports / information when required. COMMUNICATION Responsible for receiving and directing calls from health and social care professionals and the general public. To exercise initiative and judgement seeking support from their supervisor when required to perform beyond the remit of their role. Provide advice and information to callers, ensuring that this is accurate, consistent, up to date and complete. Overcome barriers to communication on a daily basis, such as a second language, sensory impairment, behavioural difficulties and cognitive deficits using negotiation skills, prompts, encouragement, reassurance and motivational techniques. To use tact, sensitivity, reassurance and empathy with callers and service users who may be distressed, annoyed or who may have legitimate complaints which can often be time consuming. To use listening, persuasive, and solution focused skills on a daily basis to assist and motivate the caller to find a resolution to their presenting issues through signposting, information and advice, or facilitating access to further assessment and service provision; negotiation skills will be required to ensure that the selected care pathway is adequate in meeting identified needs, whilst being cost effective. TRAINING Contribute to the induction and training of new members of staff, including apprentices and people on work placement schemes. Undertake health promotion activities, taking instruction and guidance from Line Management. Actively participate in own regular supervision and using reflection and analysis to inform practice. GENERAL Responsible for reporting instances of failure to comply with policies and procedures, issues of capability and / or issues of a disciplinary nature to the Spa Manager / Social work manager Responsible for developing an extensive knowledge of SystmOne and other essential IT applications including relevant input processes ensuring they are correctly maintained and updated. Work independently and use initiative to deal with a variety of queries in a confidential and sensitive manner. Attend / participate in meetings and events as required. To recognise and offer peer support to promote team working. To review and reflect on practice and performance through effective use of the supervision process. Support colleagues, peers and managers in achieving team objectives. Identify opportunities for improvement by suggesting changes to services, through formal and informal supervision, which may require you to contribute to creating systems which improve the efficiency and productivity of the service. NB: This job description gives only the principal duties and responsibilities of the post and, therefore, the post holder will be required to undertake various other duties which are implicit in the principal duties. Focus have the right to modify the Job Description (in accordance with the grade of the post) and modifications will be by mutual consent wherever possible.