Head of Operations - Midlands
| Posting date: | 27 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 February 2026 |
| Location: | Stoke-On-Trent, Staffordshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Novus Property Solutions |
| Job type: | Permanent |
| Job reference: |
Summary
Head of Operations (Midlands Region)
Location: Midlands Region.
Our Head of Operations is a pivotal senior leadership role in Novus. You will be the driving force behind the success of our Midlands region, overseeing several multi million long term contracts that offer both security and stability to the business. The region spans from Stoke on Trent, down to the Birmingham and West Midlands, across to Derby and Nottingham, with a total regional turnover circa £35m.
Focused on delivering high‑quality planned refurbishment projects within Social Housing environments, you will set the vision for your region and lead a team of around 100 employees plus subcontractors. You’ll be supported by well‑established teams, a Commercial team focused on regional cost control and financial performance, and Operational team focused on delivering exceptional customer service, with health and safety embedded in everything we do.
What’s in it for you?
Attractive salary & benefits to suit you
Annual bonus
Company Car with access to EV salary sacrifice scheme
27 Days Hols & BH plus the option to buy or sell holidays
Company pension scheme – up to 7.5%
We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more….
An outline of your responsibilities as a Head of Operations
Drive operational performance and deliver excellent customer outcomes aligned to service level standards
Oversee regional P&L, regularly reviewing commercials and reporting performance at Board level
Provide clear vision, direction and goals, ensuring all teams understand their contribution
Build long‑term, strategic client relationships
Provide regular strategic and operational updates to the Board
Identify opportunities to expand services with existing clients and produce robust business cases for new work
Use networks to identify new clients and services, presenting strong commercial proposals
Ensure appropriate due diligence is completed ahead of all bids
Champion talent development and succession planning across the region
About You
You’ll be an experienced senior Head of Operations leader, ideally with substantial experience within Social Housing. You will bring strategic foresight, commercial acumen, and a passion for delivering high‑quality customer‑centric services. You’ll be comfortable leading large teams, influencing stakeholders at all levels, and driving performance across diverse programmes of work.
You will also need:
Strong stakeholder and client relationship skills
A proven ability to lead, motivate and develop large operational teams
A full UK driving licence and to undertake a DBS check
A little bit about us
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 20 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. Our vision is to be the leader in building and maintenance solutions, delivered with compassion and care for the communities in which we operate
At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply for the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
Location: Midlands Region.
Our Head of Operations is a pivotal senior leadership role in Novus. You will be the driving force behind the success of our Midlands region, overseeing several multi million long term contracts that offer both security and stability to the business. The region spans from Stoke on Trent, down to the Birmingham and West Midlands, across to Derby and Nottingham, with a total regional turnover circa £35m.
Focused on delivering high‑quality planned refurbishment projects within Social Housing environments, you will set the vision for your region and lead a team of around 100 employees plus subcontractors. You’ll be supported by well‑established teams, a Commercial team focused on regional cost control and financial performance, and Operational team focused on delivering exceptional customer service, with health and safety embedded in everything we do.
What’s in it for you?
Attractive salary & benefits to suit you
Annual bonus
Company Car with access to EV salary sacrifice scheme
27 Days Hols & BH plus the option to buy or sell holidays
Company pension scheme – up to 7.5%
We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more….
An outline of your responsibilities as a Head of Operations
Drive operational performance and deliver excellent customer outcomes aligned to service level standards
Oversee regional P&L, regularly reviewing commercials and reporting performance at Board level
Provide clear vision, direction and goals, ensuring all teams understand their contribution
Build long‑term, strategic client relationships
Provide regular strategic and operational updates to the Board
Identify opportunities to expand services with existing clients and produce robust business cases for new work
Use networks to identify new clients and services, presenting strong commercial proposals
Ensure appropriate due diligence is completed ahead of all bids
Champion talent development and succession planning across the region
About You
You’ll be an experienced senior Head of Operations leader, ideally with substantial experience within Social Housing. You will bring strategic foresight, commercial acumen, and a passion for delivering high‑quality customer‑centric services. You’ll be comfortable leading large teams, influencing stakeholders at all levels, and driving performance across diverse programmes of work.
You will also need:
Strong stakeholder and client relationship skills
A proven ability to lead, motivate and develop large operational teams
A full UK driving licence and to undertake a DBS check
A little bit about us
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 20 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. Our vision is to be the leader in building and maintenance solutions, delivered with compassion and care for the communities in which we operate
At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply for the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
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Disability Confident
About Disability Confident
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