Customer Services Contact Officer (L2Z2)
| Dyddiad hysbysebu: | 26 Ionawr 2026 |
|---|---|
| Cyflog: | £663.12 bob wythnos |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Ionawr 2026 |
| Lleoliad: | London, UK |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | VENOT Services Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
The Customer Relationship Officer provides a high-quality, customer-focused first point of contact for residents, handling enquiries across multiple channels including phone, email, face-to-face, and digital platforms.
Working within a busy contact centre environment, the postholder will resolve queries at first contact where possible, using clear language, sound judgement, and a solution-focused approach. The role involves understanding residents’ individual circumstances, navigating council services, and working collaboratively with internal teams to ensure timely and appropriate outcomes.
The postholder will accurately record interactions using CRM systems, manage a varied workload in line with service standards, and contribute to continuous improvement by identifying barriers residents face when accessing services. Strong communication skills, emotional intelligence, digital confidence, and the ability to manage challenging conversations are essential.
This role requires flexibility to work across different service areas and adapt to changing customer needs while maintaining confidentiality, professionalism, and excellent customer service standards.
Working within a busy contact centre environment, the postholder will resolve queries at first contact where possible, using clear language, sound judgement, and a solution-focused approach. The role involves understanding residents’ individual circumstances, navigating council services, and working collaboratively with internal teams to ensure timely and appropriate outcomes.
The postholder will accurately record interactions using CRM systems, manage a varied workload in line with service standards, and contribute to continuous improvement by identifying barriers residents face when accessing services. Strong communication skills, emotional intelligence, digital confidence, and the ability to manage challenging conversations are essential.
This role requires flexibility to work across different service areas and adapt to changing customer needs while maintaining confidentiality, professionalism, and excellent customer service standards.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.