Customer Service Advisor
| Dyddiad hysbysebu: | 26 Ionawr 2026 |
|---|---|
| Cyflog: | £23,000.00 i £240,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Chwefror 2026 |
| Lleoliad: | Bradford, West Yorkshire, BD3 0ED |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Manpower UK Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | BBBH431681_1769440026 |
Crynodeb
Brook Street are delighted to be recruiting on behalf of our client for a Customer Service Support professional to join their busy and collaborative team on a full-time permanent basis. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service while working closely with multiple departments across the business.
Reporting to the Procurement Manager, you will play a key role in ensuring customer enquiries, orders and issues are managed efficiently and professionally, contributing to a consistently high standard of service.
The package:
- Full time Perm position
- Monday to Friday (This is a fully office-based role)
- Location: Bradford BD3
- Hours: 9:00am- 5:00pm (45 Minute Lunch break)
- Salary on offer: £24,000 per annum
- 25 days holidays plus bank holidays
- Access to Perk box after successful completion of the induction period
- Private healthcare after 2 years of service
Key Responsibilities
- Deal with customer and internal questions about orders and deliveries.
- Manage returns and keep customers updated until issues are sorted.
- Handle complaints and more complicated queries in a professional way.
- Process orders and payments accurately on company systems.
- Speak with couriers to fix delivery issues and arrange collections, including overseas returns when needed.
- Work closely with Sales, Procurement, Warehouse, Finance and Customer Service teams to make sure customers get the best service.
- Help out in the warehouse during busy times or when staff are off.
- Use Excel and other tools to gather and review information.
- Support the Procurement Manager with day-to-day queries and issues.
- Always be professional, positive and focused on helping customers.
- Work to agreed targets and service standards.
- Help with other tasks across the business, including warehouse and logistics duties when required.
Skills & Experience Required
- Strong organisational skills with excellent attention to detail.
- A genuine customer-first mindset with a passion for service excellence.
- Experience handling challenging customer situations with resilience and ownership through to resolution.
- Good administrative skills with working knowledge of MS Office; experience with bespoke systems is beneficial.
- Strong communication and interpersonal skills with the ability to build effective working relationships.
- Confident using Microsoft Excel to analyse data and identify actionable insights.
- Proactive problem-solver with the ability to take initiative.
- Able to work independently and as part of a team.
If you are passionate about customer service and would like to join a growing, supportive and well-established business, we would love to hear from you.
Apply today or contact Arsalan Mohammed, send across your CV to: alternatively call 01132 438871 Mobile: 07484071022