Financial Inclusion Support Officer - 12 Month Contract
| Dyddiad hysbysebu: | 26 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £27,964 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Chwefror 2026 |
| Lleoliad: | Saint Helens, WA9 1LD |
| Cwmni: | Torus Group |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 822 |
Crynodeb
Job Advert
We’re looking for a Financial Inclusion Support Officer to join our Financial Inclusion Team at Torus Foundation, part of Torus
Group, on a fixed term basis until the end of January 2027. This is a varied and rewarding role, supporting our work to reduce
financial exclusion and build financial resilience for tenants and communities. You’ll provide high-quality business and
administrative support, with a particular focus on reviewing grant applications for vulnerable clients, ensuring decisions are
compliant, well-evidenced and delivered right first time. Alongside this, you’ll play a key role in supporting colleagues,
improving processes, and helping others feel confident using systems and tools. This role would suit someone who is strong with
IT, highly organised, and comfortable coaching, supporting and guiding others.
Working pattern & flexibility:
* Hybrid working – a minimum of 2 days per week in the office (this can be any of our offices - Liverpool, St Helens or
Warrington)
* Weekly team catch-up every Wednesday in the Warrington office
* This is a flexible role, and we’re happy to discuss flexible working patterns for the right candidate
What you’ll be doing
* Reviewing, authorising or refusing grant applications in line with eligibility criteria, providing clear feedback to supporting
officers
* Maintaining accurate, compliant records that meet funder and organisational standards
* Carrying out regular file checks and supporting continuous improvement of processes
* Supporting the Financial Inclusion Manager with reporting, audit trails and compliance
* Acting as a key point of contact for team enquiries, meetings and events
* Using a range of IT systems confidently, including Microsoft applications and management information systems
* Delivering training, guidance and presentations to internal and external partners where required
* Working collaboratively to meet team targets, KPIs and service objectives
What we’re looking for:
* Strong administrative and business support experience in a busy office environment
* Excellent IT skills, with confidence using multiple systems and handling large volumes of data accurately
* The ability to coach, support and guide colleagues, including delivering training or demonstrations
* Great organisational skills, with the ability to prioritise and manage competing demands
* Strong communication skills and the ability to build positive working relationships
* GCSEs (or equivalent) in Maths and English (grade 4 or above), or equivalent experience
Interview process:
* Interviews will take place on 24th February 2026 at our St Helens office and will be a competency-based interview.
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* Qualification certificate check
* 2x Completed references
* OH Health Questionnaire – Fit For Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s
Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.
We’re looking for a Financial Inclusion Support Officer to join our Financial Inclusion Team at Torus Foundation, part of Torus
Group, on a fixed term basis until the end of January 2027. This is a varied and rewarding role, supporting our work to reduce
financial exclusion and build financial resilience for tenants and communities. You’ll provide high-quality business and
administrative support, with a particular focus on reviewing grant applications for vulnerable clients, ensuring decisions are
compliant, well-evidenced and delivered right first time. Alongside this, you’ll play a key role in supporting colleagues,
improving processes, and helping others feel confident using systems and tools. This role would suit someone who is strong with
IT, highly organised, and comfortable coaching, supporting and guiding others.
Working pattern & flexibility:
* Hybrid working – a minimum of 2 days per week in the office (this can be any of our offices - Liverpool, St Helens or
Warrington)
* Weekly team catch-up every Wednesday in the Warrington office
* This is a flexible role, and we’re happy to discuss flexible working patterns for the right candidate
What you’ll be doing
* Reviewing, authorising or refusing grant applications in line with eligibility criteria, providing clear feedback to supporting
officers
* Maintaining accurate, compliant records that meet funder and organisational standards
* Carrying out regular file checks and supporting continuous improvement of processes
* Supporting the Financial Inclusion Manager with reporting, audit trails and compliance
* Acting as a key point of contact for team enquiries, meetings and events
* Using a range of IT systems confidently, including Microsoft applications and management information systems
* Delivering training, guidance and presentations to internal and external partners where required
* Working collaboratively to meet team targets, KPIs and service objectives
What we’re looking for:
* Strong administrative and business support experience in a busy office environment
* Excellent IT skills, with confidence using multiple systems and handling large volumes of data accurately
* The ability to coach, support and guide colleagues, including delivering training or demonstrations
* Great organisational skills, with the ability to prioritise and manage competing demands
* Strong communication skills and the ability to build positive working relationships
* GCSEs (or equivalent) in Maths and English (grade 4 or above), or equivalent experience
Interview process:
* Interviews will take place on 24th February 2026 at our St Helens office and will be a competency-based interview.
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* Qualification certificate check
* 2x Completed references
* OH Health Questionnaire – Fit For Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s
Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.