Head of Retail
| Dyddiad hysbysebu: | 26 Ionawr 2026 |
|---|---|
| Cyflog: | £47,000.00 i £52,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £47000.00 - £52000.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Chwefror 2026 |
| Lleoliad: | Bury, BL9 7RG |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | B0085-26-0000 |
Crynodeb
Key Responsibilities 1. Strategic Leadership & Future Growth Develop and deliver an integrated retail and online sales strategy to maximize income and profitability. Identify growth and new business investment opportunities, including expanding the shops portfolio and developing new commercial initiatives. Contribute to feasibility studies and business planning for future retail developments, such as a potential superstore. Manage the retail property portfolio, ensuring leases are handled professionally and new shops are sourced to fulfil strategic plans. 2. Marketing, Campaigns & Retail Events Act as the senior retail lead for all retail-related marketing and promotional activity. Liaise closely with the Marketing & Communications department to plan and deliver effective retail campaigns, donation drives, and seasonal initiatives. Own and manage a retail events and marketing calendar, ensuring stores are operationally ready for campaigns. Evaluate the performance and return on investment (ROI) of retail marketing activity and events using data and insight. 3. Operational & Financial Management Take responsibility for operational delivery across all sites, ensuring a consistently high level of customer service and donor experience. Build, manage, and analyse the annual budget for income and expenditure. Set, monitor, and report against KPIs across all physical and online channels, including income, margin, Gift Aid, and stock conversion. Oversee the transport and warehouse functions to ensure efficient stock collection, processing, and distribution. Develop a stock acquisition strategy to support year-round stock generation and reduce reliance on reactive donations. Utilize CRM systems to interrogate data and insight to make informed decisions to increase performance. 4. Online Sales Operations Identify and implement opportunities to grow online sales through platforms such as eBay, Shopify or Vinted. Oversee all aspects of online trading, including listing, pricing, dispatch, customer service, and returns. Ensure compliance with online platform rules, data protection, and consumer legislation. 5. People, Culture & Senior Leadership Lead, inspire, and develop a committed team of paid staff and volunteers. Participate in the Senior Manager on-call rota for the Hospice. Design and deliver a volunteer strategy covering retail stores, furniture operations, warehouse support, and online sales. Line manage key personnel, setting clear objectives and conducting regular 121s and annual appraisals. Conduct all work in a manner reflective of the organizational values: Learn, Inspire, Care, and Respect. 6. Governance & Compliance Ensure the retail operation complies with all Charity policies, including Health and Safety, security, and statutory requirements. Ensure all retail income is raised lawfully, adhering to GDPR, Charity Commission guidance, and Charity Retail Association codes of practice. Protect service users, visitors, and staff by observing Infection Prevention and Control policies.