Welfare Rights Caseworker
| Posting date: | 26 January 2026 |
|---|---|
| Salary: | £31,246 per year |
| Additional salary information: | Will consider job share |
| Hours: | Full time |
| Closing date: | 25 February 2026 |
| Location: | Cheshire West, North West England |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Citizens Advice Cheshire West |
| Job type: | Permanent |
| Job reference: |
Summary
Full-time (37 hours per week)
Job share applications considered
Location: Hybrid working – based in our Winsford/Chester offices, covering the whole Cheshire West district
Salary: £31,246 per annum (FTE) + excellent benefits
The Opportunity
We are seeking a confident and experienced Welfare Rights Caseworker to join our established Welfare Rights Team. This is a rewarding role where you will deliver high-quality welfare benefits advice to clients across Cheshire West, managing a varied caseload.
You will play a vital role in helping people access their entitlements, resolving complex benefit issues, preparing appeal submissions with some representing clients at tribunal.
What You’ll Be Doing
Providing specialist welfare benefits casework to clients in a community or home setting
Managing a caseload efficiently and to a high quality standard
Preparing written appeal submissions
Representing clients at tribunal when necessary
Working collaboratively as part of a supportive and committed team
About You
You will be an experienced welfare rights caseworker who is motivated by making a real difference to people’s lives. You will bring:
Recent, relevant experience of providing welfare benefits casework
Excellent written and verbal communication skills
Strong organisational and case management abilities
A collaborative, team-focused approach
Experience of preparing appeal submissions
Who We Are
We are the largest advice provider in the Cheshire West area, supported by over 100 employees and volunteers. Our work makes a real impact in the community, and we are proud to offer a supportive, inclusive, and flexible working environment.
What We Offer
Flexible and hybrid working wherever possible
Enhanced holiday and sick pay entitlement
A strong focus on staff health and wellbeing
Access to an Employee Assistance Programme
Applications
If you are passionate about welfare rights and want to be part of an organisation that truly values its people and the communities it serves, we would love to hear from you.
Please download and complete an application form. We do not accept CV’s in application.
Job share applications considered
Location: Hybrid working – based in our Winsford/Chester offices, covering the whole Cheshire West district
Salary: £31,246 per annum (FTE) + excellent benefits
The Opportunity
We are seeking a confident and experienced Welfare Rights Caseworker to join our established Welfare Rights Team. This is a rewarding role where you will deliver high-quality welfare benefits advice to clients across Cheshire West, managing a varied caseload.
You will play a vital role in helping people access their entitlements, resolving complex benefit issues, preparing appeal submissions with some representing clients at tribunal.
What You’ll Be Doing
Providing specialist welfare benefits casework to clients in a community or home setting
Managing a caseload efficiently and to a high quality standard
Preparing written appeal submissions
Representing clients at tribunal when necessary
Working collaboratively as part of a supportive and committed team
About You
You will be an experienced welfare rights caseworker who is motivated by making a real difference to people’s lives. You will bring:
Recent, relevant experience of providing welfare benefits casework
Excellent written and verbal communication skills
Strong organisational and case management abilities
A collaborative, team-focused approach
Experience of preparing appeal submissions
Who We Are
We are the largest advice provider in the Cheshire West area, supported by over 100 employees and volunteers. Our work makes a real impact in the community, and we are proud to offer a supportive, inclusive, and flexible working environment.
What We Offer
Flexible and hybrid working wherever possible
Enhanced holiday and sick pay entitlement
A strong focus on staff health and wellbeing
Access to an Employee Assistance Programme
Applications
If you are passionate about welfare rights and want to be part of an organisation that truly values its people and the communities it serves, we would love to hear from you.
Please download and complete an application form. We do not accept CV’s in application.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.