Resilience and Crisis Manager
| Dyddiad hysbysebu: | 26 Ionawr 2026 |
|---|---|
| Cyflog: | £55,000 i £60,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Chwefror 2026 |
| Lleoliad: | Folkestone Hybrid, CT20 3SE |
| Cwmni: | Saga |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | saga/TP/56250/3407 |
Crynodeb
Resilience and Crisis Manager
£55000 - £60,000 per annum depending on experience
Permanent
Folkestone Hybrid
If you are an experienced professional in Operational Resilience and Business Continuity, Disaster Recovery and Crisis Management, this is a fantastic opportunity to apply your expertise in a dynamic and forward-thinking organisation. The newly created role of Resilience and Crisis Manager at Saga Plc offers the chance to lead the development and implementation of a comprehensive Business Continuity Management programme, ensuring the organisation's preparedness for disruptive incidents and regulatory requirements.
You will work closely with senior stakeholders and operational teams within diverse sectors, including travel, financial services and publishing, to deliver robust Business Impact Assessments and practical, scalable Business Continuity Plans. Your role will be pivotal in shaping Saga’s resilience strategy, driving continuous improvement, and fostering a culture of preparedness and proactive risk management throughout the business.
We are seeking candidates with a strong track record in business continuity, crisis response, and operational resilience. If you thrive in collaborative environments and have the confidence to engage at all levels of an organisation, we encourage you to apply and play a critical role in safeguarding Saga’s operations against evolving threats.
We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office roughly twice a month, allowing us to collaborate and share success as a business.
At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE TO ALL COLLEAGUES:
- 25 days holiday + bank holidays
- Option to purchase additional leave - 5 extra days
- Pension scheme matched up to 10%
- Company performance related annual bonus - Up to 5%
- Life assurance policy on joining us, 4 x salary
- Wellbeing programme
- Colleague discounts including family discounts on cruises, holidays and insurance
- Range of reductions and offers from leading retailers, travel groups and entertainment companies
- Enhanced maternity and paternity leave
- Grandparents leave
- Income protection
- Access to Saga Academy, our bespoke learning platform
As our Resilience and Crisis Manager you will be responsible for developing, embedding, and maintaining the Business Continuity Management Framework across the Saga Group.
Other accountabilities will include:
• Contributing to the identification and assessment of risks, threats, and vulnerabilities, providing specialist insight to support decision‑making.
• Supporting the development of Crisis Management Plans, including specific contingency plans, playbooks, and procedures for severe yet plausible scenarios across the Group.
• Developing, coordinating, and supporting the implementation and testing of Disaster Recovery plans.
• Embedding supply chain resilience by assessing and supporting the resilience of critical suppliers and third parties, in alignment with wider supplier risk management processes.
• Developing and delivering training, testing, and exercising to support resilience activities to a diverse range of stakeholders.
• Supporting the development and embedding of Organisational Resilience Standards across the Group, assessing and reviewing alignment.
• Establishing highly effective and collaborative relationships with stakeholders across the organisation, including business partners, external third parties, and other stakeholders.
• Supporting internal and external audit and assurance activities related to resilience.
• Responding to incidents, crises, and business disruptions, supporting the established response structure, providing specialist advice and guidance, including out-of-hours as required.
• Conducting post-incident reviews and lessons learned processes, ensuring that findings are captured, shared with relevant stakeholders, and embedded into plans, frameworks, and training.
As our new Resilience and Crisis Manager you will have proven experience working across resilience disciplines such as business continuity, incident and crisis management, disaster recovery, technology resilience, and supplier/third-party management.
Other experience required includes:
• Experience developing, implementing, or maintaining business continuity, disaster recovery and crisis management frameworks
• Experience presenting clearly and effectively to both technical and non-technical audiences, including senior stakeholders.
• Experience applying analytical approaches to assess risks, impacts, and vulnerabilities, and communicate insights clearly.
• Experience delivering training, testing, exercise and simulations.
• Experience working with or supporting resilience governance, risk, audit, compliance, and technology teams.
• Demonstrated understanding of resilience concepts, good practice frameworks, regulations, and standards.
• Experience working with supply chain or third-party resilience requirements and controls
Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.
We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.
We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.
Thanks to our people, Saga has been ranked 6th in the UK’s Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.
We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.
Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.
For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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