Customer Service Officer
| Dyddiad hysbysebu: | 26 Ionawr 2026 |
|---|---|
| Cyflog: | £16.93 i £21.98 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | Pay Rate: £16.93 PAYE / £21.98 Umbrella |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Ionawr 2026 |
| Lleoliad: | Camden, North West London |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Neway International Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 1681690 |
Crynodeb
Neway International are seeking a Customer Service Officer to join our client based with Camden Council.
Location: 5 Pancras Square
Hours: 36 hours per week
Start/End Time: 08:00–18:00
Pay Rate: £16.93 PAYE / £21.98 Umbrella
About the Client
Camden Council is recognised for its commitment to delivering accessible, responsive, and customer‑focused services to residents, businesses, and visitors. Their Corporate Services teams play a vital role in ensuring customers receive clear information, timely support, and a positive experience at every point of contact. The Council values inclusivity, professionalism, and continuous improvement across all service areas.
The Role
The Customer Service Officer will act as the first point of contact for customers, providing clear advice, assessing needs, and resolving enquiries across a wide range of council services. You will use sound judgement to determine the appropriate level of support, resolving queries directly where possible or referring customers for more detailed consultation when required. The role requires strong communication skills, sensitivity, and the ability to work confidently with telephony and switchboard systems.
Key Responsibilities
Provide a professional first‑line service to customers across all council service areas.
Listen sensitively and assess customer needs to provide accurate advice.
Resolve enquiries directly or refer customers to specialist teams where appropriate.
Use telephony and switchboard technology to manage incoming contact efficiently.
Maintain accurate records and follow internal processes and procedures.
Uphold Camden Council’s values of inclusivity, respect, and high‑quality service delivery.
Work collaboratively with colleagues to ensure consistent customer experience.
Candidate Requirements
Strong ability to listen sensitively and provide appropriate advice.
Experience using telephony and switchboard systems (advanced level).
Excellent communication and customer‑service skills.
Ability to work in a fast‑paced, multi‑service environment.
Professional, reliable, and able to exercise sound judgement.
Location: 5 Pancras Square
Hours: 36 hours per week
Start/End Time: 08:00–18:00
Pay Rate: £16.93 PAYE / £21.98 Umbrella
About the Client
Camden Council is recognised for its commitment to delivering accessible, responsive, and customer‑focused services to residents, businesses, and visitors. Their Corporate Services teams play a vital role in ensuring customers receive clear information, timely support, and a positive experience at every point of contact. The Council values inclusivity, professionalism, and continuous improvement across all service areas.
The Role
The Customer Service Officer will act as the first point of contact for customers, providing clear advice, assessing needs, and resolving enquiries across a wide range of council services. You will use sound judgement to determine the appropriate level of support, resolving queries directly where possible or referring customers for more detailed consultation when required. The role requires strong communication skills, sensitivity, and the ability to work confidently with telephony and switchboard systems.
Key Responsibilities
Provide a professional first‑line service to customers across all council service areas.
Listen sensitively and assess customer needs to provide accurate advice.
Resolve enquiries directly or refer customers to specialist teams where appropriate.
Use telephony and switchboard technology to manage incoming contact efficiently.
Maintain accurate records and follow internal processes and procedures.
Uphold Camden Council’s values of inclusivity, respect, and high‑quality service delivery.
Work collaboratively with colleagues to ensure consistent customer experience.
Candidate Requirements
Strong ability to listen sensitively and provide appropriate advice.
Experience using telephony and switchboard systems (advanced level).
Excellent communication and customer‑service skills.
Ability to work in a fast‑paced, multi‑service environment.
Professional, reliable, and able to exercise sound judgement.