Reception Manager
| Posting date: | 23 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 28 February 2026 |
| Location: | Bexleyheath, DA7 5RB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3298-26-0000 |
Summary
Job Responsibilities Ensure adequate staffing levels across multiple areas in line with agreed policy liaising with Management Team if needed. Deal with general day-to-day queries from staff members. Liaise closely with the Reception Supervisors and the Management team to ensure tasks associated with the Reception teams are appropriately delegated to those with the skills, abilities and time to undertake them, undertaking appraisals as necessary. Ensure all visitors are signing in and out following Practice procedures. Continually assess and evaluate systems recommending changes and improvements to the Management team as appropriate Actively participate in staff and external meetings at the request of the Management team or Partners of Bexley Medical Group. Promptly notify relevant staff of deliveries received, following all Practice guidance and ensure the deliveries are dealt with in a timely manner. Actively ensure all Reception areas, prescription rooms, meeting rooms, waiting areas and medical records storage areas are kept free of clutter, clean and tidy. Take responsibility for ensuring the close down of the Practice is adequately completed following all protocols and that the clinical rooms are left clear and tidy with no patient data Identify areas where further training/systems/improvements are needed and ensure action is taken and changes implemented. Take responsibility for the security of prescriptions, including the receiving of deliveries, storage and logging. Follow all reasonable management requests from the partners or higher management team. Ensure DMARD administration is completed monthly Designated Fire Marshall Human Recourses Carry out the reception team annual appraisals. Develop, arrange and carry out and oversee staff induction, training and development opportunities for the reception teams, liaising with the HR Manager to ensure staff are appropriately trained to fulfil their roles and to maximise opportunities for motivating staff to fulfil their potential. Take responsibility for assisting in the induction of locum staff. Deal with requests for annual leave, TOIL, time off for other reasons, authorising or rejecting any requests in line with the Staff Handbook and in discussion with the Management team as appropriate. Finance Take responsibility for ensuring that all cash, cheques and receipts taken at Reception are immediately stored safely. Information and Technology Computer data entry data allocation and collation; processing and recording information in accordance with practice procedures. To oversee the reporting of IT faults and EMIS Helpline and others and recording appropriately Take responsibility for assisting with Smartcard issues and queries. The staff you are managing will do the following. You will also undertake these duties for part of the week; Deal with general telephone enquiries from patients and general public. Record requests for visits for housebound patients. If designated to do so, key in patient identification data to computer. New patient registrations Patient deductions Oversee the processing of repeat prescriptions. Make appointments for patient to see Doctor, Nurse and other clinical staff associated with the practice. Processing of accurx online consultations Dealing with practice emails Processing Docman Workflow Completing Tasks Process prescriptions as required and according to Practice protocols. The above list of duties is not exhaustive and may be subject to change as deemed necessary.