Housing Officer
| Dyddiad hysbysebu: | 23 Ionawr 2026 |
|---|---|
| Cyflog: | £36,212 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Chwefror 2026 |
| Lleoliad: | N15 4AG |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Tamil Community Housing Association |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Main Purpose
Working in a generic housing management role, the post holder is responsible for delivering and overseeing a wide range of neighbourhood services to residents. Acting as an ambassador for TCHA, the role requires consistently demonstrating TCHA’s values and behaviours, putting residents first, and delivering high-quality, customer-focused services across the communities where TCHA operates.
Principal Accountabilities
General Responsibilities
Deliver day-to-day housing management services to TCHA residents in accordance with TCHA’s policies, procedures, financial regulations, GDPR requirements, and health and safety obligations.
Demonstrate TCHA’s values and behaviours and work collaboratively as part of the wider TCHA team.
Place residents at the heart of service delivery, ensuring a consistently high standard of customer service.
Adhere to TCHA’s Equal Opportunities Policy and confidentiality requirements, ensuring confidential information is not disclosed to third parties.
Provide operational support to the team and organisation, including covering phones, responding to enquiries, and meeting residents who attend the office, in line with business needs.
Undertake any other reasonable duties required by management and provide cover for other teams where necessary.
Rent Collection and Rent Arrears Management
Manage rent collection and arrears in line with TCHA policies, procedures, and management systems.
Proactively support residents to sustain tenancies by providing advice, guidance, and signposting to external agencies where appropriate.
Support residents to clear rent arrears, working collaboratively with managers, administrative staff, Housing Benefits, DWP, and other relevant agencies.
Negotiate and monitor affordable repayment agreements, completing budgeting assessments and responding promptly to any breaches.
Follow the pre-action protocol and TCHA arrears procedures, including serving legal notices, making court applications, attending hearings, and progressing evictions where necessary.
Meet agreed performance targets for rent collection and arrears recovery.
Void Management and Lettings
Manage the void process in accordance with TCHA policies to ensure lawful tenancy termination and prompt re-lets.
Communicate clearly with residents about void and allocation processes, rights, and responsibilities.
Liaise effectively with staff and external stakeholders, ensuring keys are passed promptly to Property Services and local authority nominations are requested at the earliest opportunity.
Arrange viewings and tenancy sign-ups without delay, ensuring all statutory and best practice information is provided.
Maintain strong working relationships with local authorities to manage nominations and share relevant policy and operational information.
Complete tenancy sign-ups and ensure all systems are accurately updated.
Housing and Tenancy Management
Provide a comprehensive tenancy and estate management service, including sign-ups, audits, inspections, correspondence, ASB management, tenancy fraud, abandonment, decants, and tenancy terminations.
Resolve complex housing issues, including tenancy breaches, succession, joint-to-sole changes, nuisance, domestic abuse, safeguarding, and emergency decants, in a customer-focused manner.
Enforce tenancy conditions to maintain estates and properties, pursuing legal action where required, including possession proceedings, court attendance, and evictions.
Complete tenancy visits as required, with the aim of visiting every home at least annually, supporting new tenants and maintaining ongoing engagement.
Conduct tenancy audits in line with policy and report suspected tenancy fraud to the Head of Housing Management.
Carry out regular estate and health and safety inspections, recording findings on the housing management system and working with colleagues to ensure issues are addressed.
Report repairs promptly to the Maintenance Team and raise concerns regarding cleaning and grounds maintenance, escalating where necessary.
Ensure all health and safety inspections are completed, logged, and escalated appropriately.
Manage ASB cases in accordance with policy, maintaining accurate records and working with internal and external partners to achieve resolution.
Manage tenancy changes, including succession, assignment, mutual exchange, termination, and abandonment, seeking guidance on complex cases as required.
Health and Safety
Take responsibility for personal, colleague, and resident health and safety in line with company procedures.
Use lone working devices when working in the field and keep diaries up to date.
Report incidents, concerns, and safeguarding issues immediately to the Head of Housing Management and complete required documentation.
Communications and Resident Engagement
Respond to all communications within agreed timescales and in line with TCHA communication standards.
Actively support and participate in resident engagement activities, including events and meetings, some of which may take place outside normal office hours.
Supported Housing
Manage supported housing properties in accordance with contractual requirements, policies, and good practice.
Provide appropriate support to residents, maintaining accurate and up-to-date support plans and reviews.
Complete inspections and reviews in line with contractual and policy requirements.
Additional Information
This job description reflects the current duties and responsibilities of the role. It is not exhaustive, and the post holder may be required to undertake additional duties consistent with the role’s responsibilities and seniority. The job description will be reviewed periodically to reflect service needs and experience.
Working in a generic housing management role, the post holder is responsible for delivering and overseeing a wide range of neighbourhood services to residents. Acting as an ambassador for TCHA, the role requires consistently demonstrating TCHA’s values and behaviours, putting residents first, and delivering high-quality, customer-focused services across the communities where TCHA operates.
Principal Accountabilities
General Responsibilities
Deliver day-to-day housing management services to TCHA residents in accordance with TCHA’s policies, procedures, financial regulations, GDPR requirements, and health and safety obligations.
Demonstrate TCHA’s values and behaviours and work collaboratively as part of the wider TCHA team.
Place residents at the heart of service delivery, ensuring a consistently high standard of customer service.
Adhere to TCHA’s Equal Opportunities Policy and confidentiality requirements, ensuring confidential information is not disclosed to third parties.
Provide operational support to the team and organisation, including covering phones, responding to enquiries, and meeting residents who attend the office, in line with business needs.
Undertake any other reasonable duties required by management and provide cover for other teams where necessary.
Rent Collection and Rent Arrears Management
Manage rent collection and arrears in line with TCHA policies, procedures, and management systems.
Proactively support residents to sustain tenancies by providing advice, guidance, and signposting to external agencies where appropriate.
Support residents to clear rent arrears, working collaboratively with managers, administrative staff, Housing Benefits, DWP, and other relevant agencies.
Negotiate and monitor affordable repayment agreements, completing budgeting assessments and responding promptly to any breaches.
Follow the pre-action protocol and TCHA arrears procedures, including serving legal notices, making court applications, attending hearings, and progressing evictions where necessary.
Meet agreed performance targets for rent collection and arrears recovery.
Void Management and Lettings
Manage the void process in accordance with TCHA policies to ensure lawful tenancy termination and prompt re-lets.
Communicate clearly with residents about void and allocation processes, rights, and responsibilities.
Liaise effectively with staff and external stakeholders, ensuring keys are passed promptly to Property Services and local authority nominations are requested at the earliest opportunity.
Arrange viewings and tenancy sign-ups without delay, ensuring all statutory and best practice information is provided.
Maintain strong working relationships with local authorities to manage nominations and share relevant policy and operational information.
Complete tenancy sign-ups and ensure all systems are accurately updated.
Housing and Tenancy Management
Provide a comprehensive tenancy and estate management service, including sign-ups, audits, inspections, correspondence, ASB management, tenancy fraud, abandonment, decants, and tenancy terminations.
Resolve complex housing issues, including tenancy breaches, succession, joint-to-sole changes, nuisance, domestic abuse, safeguarding, and emergency decants, in a customer-focused manner.
Enforce tenancy conditions to maintain estates and properties, pursuing legal action where required, including possession proceedings, court attendance, and evictions.
Complete tenancy visits as required, with the aim of visiting every home at least annually, supporting new tenants and maintaining ongoing engagement.
Conduct tenancy audits in line with policy and report suspected tenancy fraud to the Head of Housing Management.
Carry out regular estate and health and safety inspections, recording findings on the housing management system and working with colleagues to ensure issues are addressed.
Report repairs promptly to the Maintenance Team and raise concerns regarding cleaning and grounds maintenance, escalating where necessary.
Ensure all health and safety inspections are completed, logged, and escalated appropriately.
Manage ASB cases in accordance with policy, maintaining accurate records and working with internal and external partners to achieve resolution.
Manage tenancy changes, including succession, assignment, mutual exchange, termination, and abandonment, seeking guidance on complex cases as required.
Health and Safety
Take responsibility for personal, colleague, and resident health and safety in line with company procedures.
Use lone working devices when working in the field and keep diaries up to date.
Report incidents, concerns, and safeguarding issues immediately to the Head of Housing Management and complete required documentation.
Communications and Resident Engagement
Respond to all communications within agreed timescales and in line with TCHA communication standards.
Actively support and participate in resident engagement activities, including events and meetings, some of which may take place outside normal office hours.
Supported Housing
Manage supported housing properties in accordance with contractual requirements, policies, and good practice.
Provide appropriate support to residents, maintaining accurate and up-to-date support plans and reviews.
Complete inspections and reviews in line with contractual and policy requirements.
Additional Information
This job description reflects the current duties and responsibilities of the role. It is not exhaustive, and the post holder may be required to undertake additional duties consistent with the role’s responsibilities and seniority. The job description will be reviewed periodically to reflect service needs and experience.