Appointments Officer, Band 3
| Dyddiad hysbysebu: | 23 Ionawr 2026 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Chwefror 2026 |
| Lleoliad: | Gloucester, GL1 3NN |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9318-26-0063 |
Crynodeb
Communicate with patients/relatives over the telephone, booking patients into appointment slots, make changes to their existing appointment if required or cancel and reschedule their appointment as requested. Monitoring the progress of referrals, identifying problems and taking appropriate actions to ensure efficient management of referrals. To action appointment re-scheduling ensuring that clinical priorities are maintained and liaising directly with consultants/radiographers where capacity problems exist. Making judgements and decisions to achieve a balance between clinical priorities and wait time targets . To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist. Ability to work within the booking office guidelines and procedures protocols, observing patient confidentiality and security of data. Prioritising daily tasks to achieve set timescales. To ensure accurate and timely data collection. Advising the management team where over or under capacity issues exist and to suggest ways of addressing these. A supportive team member, able to train new team members and offer on-going support and advice.