Digital Field Support Engineer
| Dyddiad hysbysebu: | 23 Ionawr 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Chwefror 2026 |
| Lleoliad: | Dartford, Kent |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Moat Homes Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Role Title: Digital Field Support Engineer
Hours: 35 hours per week, Monday–Friday
Salary: £29,271 - £36,588 per annum plus a car allowance
Contract: Fixed term contract up to 12 months
Location: Dartford / Agile
Interviews will take place on week commencing 9th February 2026.
We’re delivering a major digital transformation programme, and we’re looking for a Digital Field Support Engineer to play a key role in the rollout of our digital switchover project.
This is a hands-on, field-based role, working across our sites to support the installation of new internet connectivity and digital alarm line solutions. You’ll work closely with third-party vendors, internal IT teams, and end users to ensure systems are installed, tested, documented, and fully operational.
Alongside project work, you’ll also provide a professional, high-quality IT support service, helping ensure our technology services are reliable, secure, and deliver value for money.
This role is ideal for someone who enjoys being on the road, working directly with technology in real environments, and supporting users face-to-face as well as remotely.
What you’ll be doing:
Working on-site across multiple locations, overseeing the installation and testing of new internet connections
Supporting third-party vendors with the installation, testing, and sign-off of digital alarm line solutions
Running through installation and testing activities to ensure systems meet agreed specifications
Auditing and documenting all site locations, including equipment inventories, photographs, and configuration details
Uploading accurate site and asset data into the IT Service Management (ITSM) system
Handling incoming IT support tickets accurately and professionally, ensuring high levels of customer satisfaction
Monitoring ticket progress, providing regular updates, and driving resolution within agreed SLA timescales
Providing first- and second-line support for hardware, software, and communications issues
Acting as an effective interface between users, third-party suppliers, and internal IT teams
Supporting system monitoring, security, patching, and virus protection activities
Assisting with asset management, contract administration, and renewal activities
Maintaining accurate records and managing data in line with our Data Governance Framework and relevant legislation
Carrying out additional duties aligned with the role, as required by the Service Delivery Manager
We’re looking for someone with:
Essential requirements
Full UK driving licence and access to a car every day (this role is predominantly field-based)
Good standard of general education
Relevant IT certifications (e.g. A+, Network+, MCDST or similar)
Strong understanding of:
Windows client installation, configuration, and troubleshooting
PC hardware and software maintenance
Printer and scanner support
Microsoft Office applications
Messaging and email technologies
Internet technologies
Structured cabling solutions
Desirable / additional knowledge
Microsoft server platforms (including Exchange and SQL Server)
TCP/IP protocols and network configuration
Cisco IP telephony, switching, and routing
Virtualisation technologies (server, desktop, or application)
Working knowledge of the ITIL framework
For more information please take a look at the job description: digital-field-support-engineer.pdf
About us
At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.
Our Values:
Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Why join us?
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you (youtube.com)
Interested? We’d love to hear from you!
If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form on our website by 11pm on Sunday 1 February 2026.
We will reach out via email if we would like to invite you for an interview.
It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk
Hours: 35 hours per week, Monday–Friday
Salary: £29,271 - £36,588 per annum plus a car allowance
Contract: Fixed term contract up to 12 months
Location: Dartford / Agile
Interviews will take place on week commencing 9th February 2026.
We’re delivering a major digital transformation programme, and we’re looking for a Digital Field Support Engineer to play a key role in the rollout of our digital switchover project.
This is a hands-on, field-based role, working across our sites to support the installation of new internet connectivity and digital alarm line solutions. You’ll work closely with third-party vendors, internal IT teams, and end users to ensure systems are installed, tested, documented, and fully operational.
Alongside project work, you’ll also provide a professional, high-quality IT support service, helping ensure our technology services are reliable, secure, and deliver value for money.
This role is ideal for someone who enjoys being on the road, working directly with technology in real environments, and supporting users face-to-face as well as remotely.
What you’ll be doing:
Working on-site across multiple locations, overseeing the installation and testing of new internet connections
Supporting third-party vendors with the installation, testing, and sign-off of digital alarm line solutions
Running through installation and testing activities to ensure systems meet agreed specifications
Auditing and documenting all site locations, including equipment inventories, photographs, and configuration details
Uploading accurate site and asset data into the IT Service Management (ITSM) system
Handling incoming IT support tickets accurately and professionally, ensuring high levels of customer satisfaction
Monitoring ticket progress, providing regular updates, and driving resolution within agreed SLA timescales
Providing first- and second-line support for hardware, software, and communications issues
Acting as an effective interface between users, third-party suppliers, and internal IT teams
Supporting system monitoring, security, patching, and virus protection activities
Assisting with asset management, contract administration, and renewal activities
Maintaining accurate records and managing data in line with our Data Governance Framework and relevant legislation
Carrying out additional duties aligned with the role, as required by the Service Delivery Manager
We’re looking for someone with:
Essential requirements
Full UK driving licence and access to a car every day (this role is predominantly field-based)
Good standard of general education
Relevant IT certifications (e.g. A+, Network+, MCDST or similar)
Strong understanding of:
Windows client installation, configuration, and troubleshooting
PC hardware and software maintenance
Printer and scanner support
Microsoft Office applications
Messaging and email technologies
Internet technologies
Structured cabling solutions
Desirable / additional knowledge
Microsoft server platforms (including Exchange and SQL Server)
TCP/IP protocols and network configuration
Cisco IP telephony, switching, and routing
Virtualisation technologies (server, desktop, or application)
Working knowledge of the ITIL framework
For more information please take a look at the job description: digital-field-support-engineer.pdf
About us
At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.
Our Values:
Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Why join us?
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you (youtube.com)
Interested? We’d love to hear from you!
If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form on our website by 11pm on Sunday 1 February 2026.
We will reach out via email if we would like to invite you for an interview.
It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk
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Gwybodaeth am Hyderus o ran Anabledd
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