Balance Collection & Admin
| Posting date: | 23 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 22 February 2026 |
| Location: | Sunderland, Tyne & Wear |
| Remote working: | On-site only |
| Company: | Hays Travel |
| Job type: | Permanent |
| Job reference: |
Summary
Responsibilities
Review and recovery of outstanding funds owed to Hays Travel and identify & manage risk
Competences / Qualifications
Excellent communication skills, high standard of literacy and email etiquette
Excellent, organisational and administration skills
Provision of excellent customer service to internal and external customers at all times
Accuracy and excellent attention to detail
Ability to work to strict deadlines
Encouraging working attitude and desire to put forward ideas and implement positive changes to working practices as required
Ability to act on own initiative and prioritise workload
Flexibility to suit needs of the business
Specific Duties
Full investigation of overdue bookings and customers direct debits to determine risk
Send relevant balance letters to customers within the agreed timescale
Liaising directly with customers & branches to recover funds owed
Liaising with all Hays Divisions & head office teams to resolve any issues
Completion of assigned reports as allocated by the team leader
Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately
General
To undertake any other duties that may fall into the job criteria
To conform with all Health and Safety regulations and policies
To follow the company expectations regarding service standards at all times
this job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
About Us
As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and
can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 500 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years and continue to grow each year.
Our values
Our SMILE values are embedded into our company and ensure our teams work strongly together. You and all our colleagues will ensure that the Hays Travel values are always demonstrated.
Supportive
Motivational
Innovative
Loyal
Excellent
What it’s like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
Review and recovery of outstanding funds owed to Hays Travel and identify & manage risk
Competences / Qualifications
Excellent communication skills, high standard of literacy and email etiquette
Excellent, organisational and administration skills
Provision of excellent customer service to internal and external customers at all times
Accuracy and excellent attention to detail
Ability to work to strict deadlines
Encouraging working attitude and desire to put forward ideas and implement positive changes to working practices as required
Ability to act on own initiative and prioritise workload
Flexibility to suit needs of the business
Specific Duties
Full investigation of overdue bookings and customers direct debits to determine risk
Send relevant balance letters to customers within the agreed timescale
Liaising directly with customers & branches to recover funds owed
Liaising with all Hays Divisions & head office teams to resolve any issues
Completion of assigned reports as allocated by the team leader
Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately
General
To undertake any other duties that may fall into the job criteria
To conform with all Health and Safety regulations and policies
To follow the company expectations regarding service standards at all times
this job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
About Us
As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and
can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 500 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years and continue to grow each year.
Our values
Our SMILE values are embedded into our company and ensure our teams work strongly together. You and all our colleagues will ensure that the Hays Travel values are always demonstrated.
Supportive
Motivational
Innovative
Loyal
Excellent
What it’s like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.