Medical Receptionist
| Dyddiad hysbysebu: | 22 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Chwefror 2026 |
| Lleoliad: | Newcastle Upon Tyne, NE5 2UY |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A0557-26-0000 |
Crynodeb
Main ResponsibilitiesPatient Experience Act as the first point of contact for patients and visitors, providing a professional, welcoming, and efficient reception service Handle general enquiries, explain practice procedures, and book routine, follow-up, and urgent appointments using appropriate judgement Support patients requiring urgent attention without an appointment in a safe, logical, and non-disruptive manner Register new and temporary patients in line with NHS and practice procedures Record requests for home visits accurately on the clinical system Process repeat prescription requests, ensuring completion within agreed timescales Advise patients of charges for private (non-GMS) services, accept payments, and issue receipts Support and encourage use of the patient self check-in system Telephony Answer and make telephone calls promptly and professionally Take accurate messages and ensure they are passed to the appropriate person in a timely manner Process prescription requests received via the telephone line Use the practice telephone system effectively, including extended hours and answerphone arrangements Administration Work in accordance with all practice policies, procedures, and protocols Maintain accurate patient records, including updates to personal details Open, sort, and distribute incoming post Process documentation such as reports, hospital letters, forms, and patient information leaflets File, retrieve, and dispose of records and correspondence in line with practice policy Data Processing Register new patients promptly and accurately on the clinical system Enter and update patient information as required Process electronic tasks and prescription requests as required Ensure records are maintained securely and in good order Premises Open and close the practice building when required, following security and alarm procedures Maintain building security during opening hours and report any concerns appropriately Other Duties Provide cover for colleagues during busy periods, sickness, or annual leave Undertake any reasonable additional duties to support the smooth running of the practice Additional Responsibilities (Applicable to All Staff)Confidentiality Maintain strict confidentiality of patient, staff, and practice information at all times in line with GDPR and practice policies Health & Safety Promote and maintain a safe working environment, following infection control, health & safety, and security procedures Equality & Diversity Treat all patients, colleagues, and visitors with dignity, respect, and fairness, supporting equality and diversity Training & Development Participate in statutory and practice-led training, appraisals, and development activities Quality & Communication Work effectively as part of the wider practice team Communicate clearly with patients, carers, and colleagues Contribute to service improvement, audits, and practice meetings where appropriate